BOOMERANG BET Casino - El retiro del jugador se retrasa.

I deposited money into this casino on January 11, 2026, and played with a bonus.

After successfully fulfilling the bonus requirements, I attempted to withdraw €500 on January 12, 2026. However, this withdrawal is still being processed.

I tried contacting live support and they told me to send an email to the casino. I sent the email on January 24, 2026, and haven't received a reply to this day.

Since 15 days have passed since the payout, I am filing a complaint because I now assume that this casino intends to withhold my winnings.

Ich habe in diesem Casino am 11.01.26 eingezahlt und mit einem Bonus gespielt.

Nach erfolgreichem Umsetzen des Bonuses habe ich am 12.01.26 500€ auszahlen wollen. Diese Auszahlung ist aber immer noch in Bearbeitung.

Ich habe versucht den Livesupport zu kontaktieren und dieser meinte ich soll eine email an das Casino schreiben. Die Email hatte ich am 24.01.26 geschrieben und habe bis heute noch keine Antwort erhalten.

Da seit der Auszahlung 15 Tage vergangen sind reiche ich eine Beschwerde ein, da ich nun davon ausgehe, dass dieses Casino meine Gewinne einbehalten will.

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Dear myrulez92,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with a free (no deposit) bonus or a deposit bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

Thank you for your reply and for providing the previous details, myrulez92.

• What method did you use to make your deposit, and was the same method selected for the withdrawal?
• Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?
• Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

Thank you in advance

• I have not yet made any withdrawals from this casino.

• For both deposits and withdrawals, I always use direct bank transfer.

• The status has remained the same since January 12, 2026. See attachment.

• bei diesem Casino habe ich bisher keine Auszahlung getätigt

• für die Einzahlung sowie Auszahlung benutze ich immer Direktüberweisung mit Bankkonto

• Der Status ist seit dem 12.01.26 immer noch der gleiche. Siehe Anhang

Thank you for your reply and for providing the previous details, myrulez92.

Could you provide any additional communication you had with the casino? This can include screenshots, emails, or chat records. You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

I can inform you that today, exactly one month later, the casino has finally processed my withdrawal in full. The winnings have already been credited to my bank account.

Best regards

Ich kann Ihnen mitteilen, dass heute nach genau einem ganzen Monat das Casino meine Auszahlung nun doch vollständig bearbeitet hat. Der Gewinn ist auch schon auf meinem Bankkonto eingegangen.

mfG

We would like to inform all those following this case that the player informed us that this complaint has been resolved.

Player confirmed that the withdrawal was successfully processed.

Dear myrulez92,

I am glad that your issue has been successfully resolved. I will now mark the complaint as "resolved" in our system.

Thank you for your cooperation and do not hesitate to contact our Complaints Resolution Center if you encounter any problems with this or any other casino in the future. We are here to help you.

Best regards,

Petra

Casino.Guru