Boomerang-Bet Casino - La cuenta del jugador ha sido cerrada sin explicación.

Dear Boomerang bet Casino Customer Support,

I am writing to formally dispute the recent closure of my account and to request the immediate return of the €500 currently withheld.

I was informed that my account was closed due to an alleged violation of your terms and conditions, specifically concerning the creation of multiple accounts. I would like to state clearly that I have only ever created and used one account on your platform, and I strongly deny any involvement in breaching your policies.

I believe this decision has been made in error and without a proper investigation. No clear evidence has been provided to support this serious accusation, nor was I given the opportunity to clarify or appeal the matter before my account was closed.

As a customer who has acted in good faith, I request the following:

A detailed explanation of the alleged violation, including any evidence that led to the decision.

The immediate refund of the €500 currently held in my account.

Reconsideration of the account closure, or at the very least, an open channel of communication to resolve this matter fairly.

If this issue is not resolved promptly and amicably, I reserve the right to escalate my complaint to the relevant gambling regulatory authorities and consumer protection agencies.

I expect a response within 2 business days. Please consider this a formal complaint under your customer dispute resolution policy.

Dear INNAI,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Boomerang-Bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please advise if you have passed the KYC verification?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share the communication from the casino containing the allegations against you? Send it to my email at [email protected] for review.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello

The casino tells me:

Dear Customer:

We hope you are well!

We inform you that the administration has carefully considered all the circumstances and has made this decision. This decision is final and cannot be appealed. Thank you for your understanding.

If you have any other questions, please don't hesitate to contact us. We're here for you 24/7!

Sincerely,

The Boomerang-Bet support team.

I never created an account, if it was created it was someone else

I didn't pass KYC, it was an arbitrary decision.

Play roulette without a bonus

All the best

Hola

El casino me dice:

Estimado cliente:

¡Esperamos que se encuentre bien!

Le informamos que la administración ha considerado cuidadosamente todas las circunstancias y ha tomado esta decisión. Esta decisión es definitiva e inapelable. Gracias por su comprensión.

Si tiene alguna otra pregunta, no dude en contactarnos. ¡Estamos a su disposición las 24 horas, los 7 días de la semana!

Atentamente,

El equipo de soporte de Boomerang-Bet.

Yo no cree nunca una cuenta, si la crearon fue otra persona

No pasé kyc,fue decision arbitraria

Jugue a la ruleta sin bono

Un saludo

Thanks for the explanation.

• Could you please share with me your communication with the casino regarding the account closure as evidence?
• Did the casino accuse you of opening multiple accounts in the casino?

Send emails or chat transcripts to my email at [email protected], or post screenshots here

Dear INNAI,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru