BOOMERANG BET Casino - La solicitud de retiro del jugador está bloqueada.

Hello ,

Actually, I was very satisfied with the casino.

Deposits and withdrawals were very quick and the support team was always as helpful as they could be.

I won a lot of money in the last week and a half – almost €10,000 in total. Since I was VIP Level 4 at the time, I was able to request a daily withdrawal of €1,000 three times a day. These withdrawals were paid out the very next day.

I have already received a total of 9000 euros in payouts.

The last 1000 euros are still in my player account.

I was downgraded to VIP Level 1, which reduces the payout limit to 500 euros per day.

When I try to request a payout, it always says "Limit exceeded".

The casino won't let me withdraw my money or use it for betting.

They also limited my betting stakes.

In the past, I always placed bets starting at 1000 euros, but now I can only place a maximum bet of 24 euros.

I think it's a shame that you get punished for playing at a high level and winning, and that this restricts the player.

I accept that the casino no longer wants me as a player, however I would like to have the remaining 1000 euros paid out.

I would like to emphasize again that, apart from the problem described, this casino is truly the best of all the ones I have played at so far.

Hallo ,

eigentlich war ich sehr zufrieden mit dem Casino .

Ein und Auszahlungen gingen sehr zügig und der Support war immer so behilflich wie sie konnten .

Ich habe in den Letzen 1,5 Wochen sehr viel Geld gewonnen . Knapp 10000 Euro insgesamt. Da ich zu dieser Zeit VIP Level 4 war konnte ich täglich 3x 1000 Euro zur Auszahlung beantragen. Diese wurden auch direkt am nächsten Tag ausgezahlt .

9000 Euro habe ich insgesamt schon ausgezahlt bekommen .

Die Letzen 1000 Euro sind noch auf meinem Spieler Konto .

Ich wurde auf VIP Level 1 herunter gesetzt welches das Auszahlungslimit auf 500 Euro pro Tag minimiert.

Wenn ich die Auszahlung beantragen möchte steht dort immer Limit überschritten.

Das Casino lässt mich weder mein Geld auszahlen noch damit Wetten .

Sie haben auch meine Wetteinsätze limitiert .

Ich setzte in der Vergangenheit immer Beträge ab 1000 Euro und kann jetzt nur noch maximal 24 Euro setzen .

Ich finde es schade dass man bestraft wird dafür dass man hoch spielt und gewinnt und den Spieler deshalb Einschränkt.

Ich akzeptiere, dass mich das Casino nicht mehr als Spieler haben möchte jedoch möchte ich gerne die restlichen 1000 Euro ausgezahlt haben .

Ich möchte nochmal betonen das Casino ist bis auf das geschilderte Problem echt das Beste von allen bei denen ich bisher gespielt habe.

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Dear vgedik61,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Could you please specify how many days ago was your withdrawal requested?
• Could you please attach a screenshot of your pending withdrawal?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you.

Thank you in advance.

Best regards,

Attila

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear vgedik61,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila