Boomerang Casino - El jugador solicita un reembolso por el problema con su cuenta.

Hello. I'm attaching what you requested.

Including the refund request email sent yesterday.

I also have screenshots of the account opened with my data that I can't upload due to the maximum number of files.

A thousand thanks

Danilo

Ciao. Allego quanto richiesto.

Compresa la mail di richiesta rimborso inviata ieri.

Ho anche degli screenshot del conto aperto con i miei dati che non riesco a caricare per numero di files massimo.

Grazie mille

Danilo

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Boomerang Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Could you please share the communication in which you informed the casino about your gambling issues more than a year ago? Please share the information with timestamps to my email at tomas@casino.guru
• When was the last time the casino allowed you to deposit?
• Has the casino responded to your refund request already? What did the casino reply?

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good morning, Tommaso.

I wrote to the indicated email address.

A thousand thanks!

Danilo

Buongiorno, Tommaso.

Ho scritto alla mail indicata.

Grazie mille!

Danilo

Good morning, Tommaso.

I would like to point out that as of today, August 28, the casino has not responded.

Thank you

Danilo

Buongiorno, Tommaso.

Segnalo che ad oggi, dal 28.08, il casino non ha più risposto.

Grazie

Danilo

Good morning.

I sent an email confirming what I wrote to you.

Please read it.

Thank you

Danilo

Buongiorno.

Ho inviato una mail che conferma quanto vi ho scritto.

Vi prego di leggerla.

Grazie

Danilo

Good morning.

Important update with closing date.

Please check.

Thank you

Danilo

Buongiorno.

Mandato importante update con la data di chiusura.

Ti prego di verificare.

Grazie

Danilo

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear DANAUS,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas