Brazino777 Casino MX - El depósito del jugador está retrasado y no se ha acreditado.

I have been trying for 16 days to get a solution from Brazino777 regarding my uncredited deposit, which I made on 04/24/2026.

From day one I have approached support asking for clarification of my uncredited deposit, giving them my proof of payment (CEP) and all the information they asked for. They gave me a maximum of 15 days to give me a solution and 16 days have already passed, they did not comply and still do not offer me any concise answer.

Something else I have to point out is that one of the times I contacted support, they told me that my deposit had been returned to my bank, to which I asked for proof and they refused to give it to me. Then I contacted my bank and they indicated that they had no refund. The next day I contacted Brazino777 support again to ask about the refund and they told me no, that they hadn't returned anything, that they were still investigating with their payment provider and partner what had happened to my transfer.

And so it remains to this day...

Llevo 16 días tratando de que me den solución en Brazino777 con mi deposito no acreditado, el cual lo hice el 24/04/2026.

Desde el primer día me he acercado con soporte pidiendo una aclaración de mi deposito no acreditado, otorgandoles mi comprobante de pago (CEP) y toda la información que me pedían, ellos me dieron un plazo máximo de 15 días para darme una solución y ya pasaron 16 días, no cumplieron y aun siguen sin ofrecerme alguna respuesta concisa.

También algo que tengo que señalar, es que una de las veces que me contacte a soporte, me dijeron que mi deposito me lo habían devuelto a mi banco, a lo cual les pedí el comprobante y me lo negaron, después me comunique con mi banco y me indicaron que no tenían ninguna devolución, al día siguiente me volví a contactar con soporte de Brazino777 para preguntar sobre la devolución y me dijeron que no, que no habían devuelto nada, que aun estaban investigando con su proveedor de pagos y socio que había pasado con mi transferencia.

Y así hasta el día de hoy...

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Dear 1monedaalaire,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, and especially if your transaction appears as failed/rejected in the casino's records, the only thing I would recommend is contacting your payment provider/bank. They need to investigate, but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’s credited to your casino account or returned to your bank account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Hello, warm greetings 👋🏻

The transfer was sent successfully, I have the payment receipt (CEP) as well. I have already contacted my bank and they confirmed that the transfer has been completed.

Also, in the first week that I was claiming my deposit, Brazino777.mx support confirmed that they had received it, but that they were going to return it to my bank, that it was being processed. I asked them for proof of the refund but they didn't give it to me. Then, two days later, when I contacted support to check the status of the refund, they pretended not to know anything and told me that they had sent my proof of payment to their payment provider to investigate what had happened to my deposit. That was on April 27, 2026. From that moment they told me that the process could take from 2 to 15 days to resolve it, which has now passed.

I have screenshots of the chat with brazino777.mx support showing everything I'm saying, as well as my proof of payment, but I'm not sure if it's allowed to upload them here since it's public. Please let me know if I should share them through another channel or here. Thank you for taking on my case/problem.

Hola, saludos cordiales 👋🏻

La transferencia fue enviada correctamente, tengo el comprobante de pago (CEP) también ya me contacte con mi banco y me confirmaron que ya se había completado la transferencia.

También en soporte de Brazino777.mx en la primera semana que estuve reclamando mi deposito me confirmaron que lo habían recibido, pero que lo iban a regresar a mi banco, que ha estaba proceso, les pedí el comprobante de la devolución pero no me lo dieron, después a los 2 días transcurridos que me contacte en soporte para ver el estado de la devolución, se hicieron los desentendidos y me dijeron que habían enviado mi comprobante de pago a su proveedor de pagos, para investigar qué había pasado con mi deposito, eso fue el día 27/abril/2026, desde ese momento me dijeron que el proceso podría tardar de 2 a 15 días para darme solución, los cuales ya se cumplieron.

Tengo las capturas de pantalla del chat con soporte de brazino777.mx donde se muestra todo esto que estoy diciendo, al igual como mi comprobante de pago, pero no estoy seguro si es permitido subirlos por este medio ya que es publico. Dígame si las muestro por otro medio o por aquí por favor, les agradezco por tomar mi caso/problema., Gracias.

I must emphasize that my deposit date was April 23, 2026, and I gave them the payment receipt on April 24, 2026, but they didn't send my receipt to their payment provider until April 27-29, 2026. From that day, they gave me a maximum of 15 days to provide a solution, which they still haven't done. They only ask me to contact them within 24 hours for an update, and they never do. They've been telling me the same thing for 10 days straight.

Debo de recalcar que la fecha de mi deposito fue el día 23/abril/2026 y les otorgue el comprobante de pago el día 24/abril/2026 pero ellos enviaron mi comprobante a su proveedor de pagos hasta el día 27-29/abril/2026 desde ese día me dieron un tiempo máximo de 15 días para darme una solución, lo cual aun no lo han hecho, solo me piden que los contacte en 24 horas para darme una actualización y nunca lo hacen, llevan 10 días seguidos diciendome lo mismo.

Thanks for your patience.

Could you please confirm you contacted your bank and asked them for assistance with the lost transaction issue?

Could you please share a screenshot of the deposit as it appears in your deposit history found in your player's account?

Send the information to my email at tomas@casino.guru or post it here.

Yes, I contacted my bank and they confirmed that the transfer had been successfully sent to the casino and they couldn't do anything more.

Si, me puse en contacto con mi banco y ellos me confirmaron que la transferencia se había enviado exitosamente al casino y no podían hacer algo más.

Yesterday I contacted Brazino777 support again and they told me that if my deposit isn't credited by tomorrow, May 20th, I should contact them again the next day. It's almost been a month since I made my transfer...

Ayer me volví a contactar con soporte de Brazino777 y me comentan que si para el día de mañana 20 de mayo no me acreditan mi deposito, los vuelva a contactar al día siguiente, ya casi se cumple 1 mes desde que hice mi transferencia...

Thanks for your reply.

I apologize for any misunderstanding. Kindly access your player's account in the casino and provide a screenshot of how the transaction is recorded in the casino's records - the deposit history.

Share the relevant screenshot with me via email at tomas@casino.guru