Brazino777 Casino MX - Los depósitos de los jugadores están retrasados ​​y no se procesan.

Four days ago I made multiple deposits via SPEI, and to this day I haven't seen the balance reflected in my account. I've contacted support through live chat and email, and still nothing, they just keep giving me the runaround. They tell me they sent the information for review and to wait, but it's been almost 120 hours and my balance still hasn't appeared. Since the day I made the deposits, I've sent the CEP (Electronic Payment Receipt) for each transaction, and I still haven't received a clear answer. There's no date given for receiving the balance or a refund, whatever is applicable in this case.

Hace 4 días atrás realice múltiples depósitos vía spei, y hasta hoy no he visto reflejado el saldo en mi cuenta. Me he comunicado con soporte a través de chat en vivo y por email y aun nada, solo me dan largas, me dicen según enviaron a revisión la información, qué espere, pero ya van poco las de 120 hrs y aun no se refleja mi saldo, desde el día que realice los depósitos envié los CEP de cada operación y aun así aun no me dan una respuesta clara.. No hay fecha para recibir el saldo o un reembolso, lo que sea que aplique en este caso.

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Dear VIODM,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika