Brazino777 Casino MX - Los depósitos de los jugadores están retrasados ​​y no se procesan.

Four days ago I made multiple deposits via SPEI, and to this day I haven't seen the balance reflected in my account. I've contacted support through live chat and email, and still nothing, they just keep giving me the runaround. They tell me they sent the information for review and to wait, but it's been almost 120 hours and my balance still hasn't appeared. Since the day I made the deposits, I've sent the CEP (Electronic Payment Receipt) for each transaction, and I still haven't received a clear answer. There's no date given for receiving the balance or a refund, whatever is applicable in this case.

Hace 4 días atrás realice múltiples depósitos vía spei, y hasta hoy no he visto reflejado el saldo en mi cuenta. Me he comunicado con soporte a través de chat en vivo y por email y aun nada, solo me dan largas, me dicen según enviaron a revisión la información, qué espere, pero ya van poco las de 120 hrs y aun no se refleja mi saldo, desde el día que realice los depósitos envié los CEP de cada operación y aun así aun no me dan una respuesta clara.. No hay fecha para recibir el saldo o un reembolso, lo que sea que aplique en este caso.

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Dear VIODM,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

A week has passed. The mobile account I used to make the deposits is in my name. I requested clarification directly through the mobile app for each transaction, and these were all resolved as NOT VALID, since the money did reach the casino. In this case, Brazino777.mx has exceeded the limit and is engaging in the improper withholding of funds and a direct breach of contract. This exposes the establishment to serious administrative penalties before the regulatory authorities, considering that the Terms and Conditions of the platform itself state that "If the service (the deposit) is not processed, the Casino will refund the user the full value of the transaction. For this to occur, the user must contact our support team and request a refund, indicating the reason, the amount, and the deposit method. The request will be processed within 72 hours." [Terms and Conditions. Offer Terms.] Section 9.6, extracted from https://BRAZINO777.MX on 09/29/2026.

Since the time to resolve my case has far exceeded what is reasonably acceptable, I expect my request to be taken seriously by support and finance, and not just postponed by asking me to contact them "to see" if there's an update on the next steps. Help, please! 😐

Ya ha pasado una semana. La cuenta de la móvil por la cual realice los depósitos está a mi nombre, solicite la correspondiente aclaracion directamente en la aplicación móvil de cada movimiento bancario, las cuales se resolvieron como NO PROCEDENTES, ya que el dinero si llego a manos del casino, en este caso Brazino777.mx ha excedido el límite y esta incurriendo en una retención indebida de fondos y un incumplimiento contractual directo, hecho que expone al establecimiento a graves faltas administrativas ante las autoridades reguladoras, considerando en los Términos y condiciones la misma plataforma establece que "Si el servicio (el depósito) no se procesa, el Casino reembolsará al usuario el valor total de la operación. Para que esto ocurra, el usuario debe contactarse con nuestro equipo de soporte y solicitar un reembolso, indicando el motivo, la suma y el modo de depósito. La consulta se procesará dentro de 72 horas. " [Términos y condiciones. Términos de la oferta. Apartado 9.6, extraído de https: //BRAZINO777.MX el 29/09/2026.

Ya que el tiempo para resolver mi caso ha excedido el razonablemente aceptado por mucho, espero mi petición sea tomada con seriedad por parte de soporte y área de finanzas y que no solo aplazen la revisión pidiendo que me comunique ¡"a ver"! Si hay una actualización de lo pasos a seguir.. Ayuda por favor 😐

Thank you for your reply.

To proceed with your case, could you please forward me the following documents?

• deposit receipt
• screenshot of your transaction history in your casino account
• communication with your payment provider
• communication with the casino customer support
• bank statement starting from the date you made the transaction that has not been credited to your casino account until today

My email address is veronika.f@casino.guru. Thank you for your patience and cooperation.

Dear VIODM,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru