Buran Casino - El jugador está luchando para completar la verificación de la cuenta.

Hello dear casino guru team. Buran Casino is not responding to my withdrawal attempts! Neither KYC nor anything else is possible. There is always only one automated standard response that the "finance department would contact you ASAP"

But nobody gets in touch with me! In my opinion pure delaying tactic so that you gamble away your winnings as much as possible! Mega dubious casino !!!

Hallo liebes Casinoguru-Team. Das Buran Casino reagiert nicht auf meine Auszahlungsversuche! Weder KYC noch sonst etwas ist möglich. Es kommt immer nur eine automatisierte Standard-Antwort, dass die „Finanzabteilung sich IN KÜRZE melden würde"

Doch es meldet sich niemand bei mir! Meiner Meinung nach pure Hinhalte-Taktik, damit man seinen Gewinn möglichst wieder verspielt! Mega unseriöses Casino!!!

Dear Stephan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been advised what specifically seems to be a problem in verifying your account? How many days ago you’ve requested a withdrawal and started the verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello Petronela,

the problem is, you won't find any sub-item in the profile regarding a verification! At all other casinos in which I play every day, you can easily find the option of having your account verified or "KYC" under the menu item "Profile" or "Account" next to the deposit / withdrawal.

However, this is not the case at BURAN CASINO, there is absolutely no way to do so. I've been waiting for a response for several days, the status of the payout remains "pending" and the ridiculous hint that someone from the finance department will be in touch "soon" (good joke)! I will not gamble away a single cent of the money and stay so long in other reputable casinos. Thank you for your help and please stay tuned. Greetings from Cologne

Stephan

Hallo Petronela,

das Problem ist, man findet überhaupt keinen Unterpunkt im Profil bezüglich einer Verifizierung! Bei allen anderen Casinos, in denen ich täglich spiele, findet man ganz leicht unter dem Menüpunkt „Profil" oder „Konto" neben der Einzahlung / Auszahlung die Möglichkeit, sein Konto verifizieren zu lassen bzw. „KYC"

Dies ist jedoch im BURAN CASINO nicht der Fall, man hat überhaupt keine Möglichkeit dazu. Ich warte seit mehreren Tagen auf eine Antwort, Status der Auszahlung unverändert auf „pending" und der lächerliche Hinweis, dass sich „gleich" (guter Witz) ein Mitarbeiter der Finanzabteilung melden wird! Ich werde keinen einzigen Cent von dem Geld verspielen , und so lange in anderen seriösen Casinos verweilen. Danke für Ihre Hilfe und bleiben Sie bitte am Ball. Gruß aus Köln

Stephan

Thank you very much, Stephan, for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi Stephan,

I looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Buran Casino to the conversation to participate in the resolution of this complaint.

OK thank you

Ok vielen Dank

Dear all,

Thank you for your patience.

We are happy to inform you that the withdrawal request, mentioned in the request above have been already processed in accordance with Buran Casino’s Terms and Conditions.

If you have any questions, do not hesitate to contact the support team, please.

Kind regards,

Buran Casino team

At least it was about time .....

Na immerhin, wurde ja auch Zeit.....

Hi all,

Thank you for your replies. Stephan, please let me know when you receive your funds.

Confirm receipt of the prize!

Bestätige den Erhslt des Gewinns!

Dear Stehan,

I'm glad to hear that you received your funds. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. 

Best regards

Peter