Buran Casino - El retiro del jugador se ha retrasado.

I get put off every day by email. Still haven't received a payout of 270 euros. My account is correctly verified. Was also confirmed to me.

Why is this taking so long . It is not lawful to speculate with other people's money in this way. It's my win. And finally want to get it paid off.

Werde jeden Tag per Mail vertröstet. Habe immer noch keine Auszahlung erhalten von 270 Euro. Mein Konto ist korrekt vertifiziert. Wurde mir auch bestätigt.

Warum dauert das so lange . Es ist nicht rechtens mit fremden Geld so zu spekulieren. Es ist mein Gewinn. Und möchte ihn endlich ausbezahlt bekommen.

Dear Elvira,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment has not been processed yet and it's still pending inside your account? Could you please specify how many days ago was your withdrawal requested and which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

My account is correctly verified.

That's why I'm waiting for my payout. It was called 3 working days. It's now 12 working days for me.

Kind regards

Mein Konto ist korrekt vertifiziert.

Deshalb warte ich auf meine Auszahlung. Es hat geheissen 3 Werktage. Brei mir sind es jetzt 12 Werktage.

Mfg

Thank you very much, Elvira, for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Vieken thanks to guru. The money finally arrived today.

Vieken dank an guru. Das Geld kam heute endlich an.

Hi Elvira,

I'm glad to hear that you received your winnings. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards

Peter