Buran Casino - La cuenta del jugador ha sido bloqueada.

Good evening, the casino canceled my account and kept my deposit, I want my money back.

Boa noite , o casino cancelou a minha conta e ficou com o meu depósito, quero o meu dinheiro de volta.

Dear Monyke8,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)? Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I didn't even play, I signed up and they canceled it. I just want my deposit back.

Não cheguei nem a jogar , fiz o cadastro e eles cancelaram .só quero meu depósito de volta.

Thank you very much, Monyke8, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Good afternoon, they returned the value. Thanks. Was solved.

Boa tarde , eles devolveram o valor . Obrigada. Foi resolvido.

Dear Monyke8,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas