Buran Casino - Se cuestionan los documentos de verificación del jugador.

They have asked me to verify them. I upload the documents and they tell me that I have tampered with them, even though they are from the bank in pdf format, and when I ask them why, they don't tell me and they continue like that.

Μου εχουν ζητησει επαλυθευσει τους ανεβαζω τα εγραφα και μου λενε οτι τα εχω πειραξει ενώ ειναι απο την τραπεζα σε μορφη pdf και οταν τους ρωταο των λογο δεν μου των λενε και συνεχιζουν ετσι

Dear Maik1993k,

Thank you very much for submitting your complaint.

I’m sorry to hear about the difficulties you’re experiencing with the verification process. I understand how frustrating it must be to have your documents questioned without a clear explanation. To help us look into this matter more effectively, could you please provide the following details?

• Which documents did you upload for verification?
• Did the casino specify which document they believe was tampered with?
• Were the documents sent exactly as received from your bank, or did you make any adjustments (e.g., cropping personal details for privacy)?
• Have you tried reaching out to the casino’s support team for clarification on why they believe the documents were tampered with? If so, what was their response?

If you have any relevant communication or screenshots that could help us understand the situation better, feel free to forward them to my email at petronela.k@casino.guru.

Your cooperation is crucial for us to understand the issue better and to advocate for you effectively. The more details we have, the better we can support you in resolving this matter.

I hope we will be able to help you to resolve this issue as soon as possible. Meanwhile, we appreciate your patience after you reply and we investigate the issue.

Thank you in advance for your reply and cooperation.

Best regards,

Petronela

A bank document that shows the deposit that has been made is the only one that is pending. No, it has not been cut, the document is in normal format. And pdf. I spoke with support, many of whom simply closed the conversation without answering me and others simply did not know. They wanted the copy of February, which I sent and of those I spoke to, only one told me that they rejected it because something had been modified that was not valid.

Εγραφο τραπεζης στο οποιο δειχνη της καταθεσης που εχον γινει ειναι το μονο που εκρεμει.οχι δεν εχει κοπει ειναι σε κανονικη μορφη το εγραφο. Και pdf.μιλησα με την υποστήριξη που πολλοι απλα μου εκλειναν την συνομιλια χωρις να μου απαντησουν και αλλοι απλα δεν ηξεραν ηθελαν το αντιγραφο του μηνα Φεβρουαρίου το οπιο το στειλα και με οσους μιλησα μονο ενας μου ειπε οτι το αποριψανε γιατι εχει τροποποιήθηκε κατι το οπιο δεν ισχύει

It was polished.

Επυλιθηκε

Hi Maik1993k,

To make sure I understand correctly, has the issue been resolved, or is it still pending?

Please let me know, and I'll assist further if needed.

It has a stone.

Εχει επυλιθη

Dear Maik1993k,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot (link here). An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Petronela

Casino.Guru