BV444 Casino - El jugador cree que el reintegro se ha retrasado.

I signed up at this casino a few months ago and made deposits without any luck until Thursday when I made another deposit and started winning. I reached 10,000 pesos and tried to withdraw, but the withdrawals always failed. I contacted customer support, and they told me I need to upgrade to VIP status to be able to withdraw. This isn't stated in any of the casino's terms and conditions; at least, I couldn't find anything about it after reviewing everything on the site. I deposited again because they told me to, but I still can't withdraw my money. I want to win fairly and without any tricks.

Me inscribe en este casino hace algunos meses, realice depósitos sin tener suerte hasta que el día jueves realice otro depósito y comencé a ganar .. llegue a la cantidad de 10000 pesos e intenté retirar pero siempre RETIRO FALLIDO . ME COMUNIQUE A ATENCIÓN A CLIENTES Y LO ME QUE ME COMENTAN QUE TENGO A SUBIR DE NIVEL VIP PARA PODER RETIRAR. Eso no lo dice en ninguna clausula del casino al menos yo no encontré nada revisando todo sobre el casino . Volví a depositar porque ellos así me comentaron y nada no puedo retirar mi dinero. Que gane limpiamente y sin trucos

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Dear AlexSmith87,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear AlexSmith87,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear AlexSmith87,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla