CampoBet Casino - El jugador tiene problemas para completar la verificación de la cuenta.

More than 20 days and they don't verify the account and they don't process the withdrawal, I already sent countless documents!

only automatic responses the chat is useless!

Mais de 20 dias e não verificam a conta e não processam o saque ja mandei inumeros Documentos!

somente respostas automaticas o chat não serve de nada!

Dear gilvanribeiro1993,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

I sent all requested documents!

Identity Buyer!

Proof of address!

Deposit receipt!

All were sent 3 photos of each at different angles and different formats!

Enviei todos documentos Solicitados !

Compravante de indentidade!

Comprovante de Residencia!

Comprovante de Deposito!

Todos foi enviados 3 foto de cada em angulos diferente e e formatos diferente!

Thank you very much for your reply, gilvanribeiro1993. Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear gilvanribeiro1993,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have a PDF attachment with the entire email conversation!

tenho anexo em PDF com toda conversa por email!

I have already sent 5 different PDFs by purchasing the address they simply take too long to respond to the email! a neglect! horrivle casino never come back!

ja enviei 5 PDF diferente compranvando endereço eles simplesmente demoram ate pra responder email! um descaso! cassino horrivle nunca mais volto!

Unfortunately, I have not received any PDFs from you. Could you please forward them again?

Dear gilvanribeiro1993,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.