Candy Spinz Casino - El jugador cree que el reintegro se ha retrasado.

Hello, my winnings for withdrawal were approved and canceled after a few days. Today they were credited back to my player account. The casino in the chat cannot tell me why I want to receive my winnings.

Hallo meine Gewinne zur Auszahlung wurden genehmigt und nach Tagen wieder storniert heute wurden sie auf dem spielerkonto wieder gutgeschrieben das casino im Chat kann mir nicht sagen warum ich möchte meine Gewinne erhalten

Dear Damaca,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Damaca,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Damaca,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, it's about 2400 euros, the payment was transferred but is not in my account

Hallo es geht um 2400 Euro die Auszahlung wurde überwiesen ist aber nicht auf meinem konto

The status is paid after 5 days it should be credited according to the casino it is transferred according to my account not credited

Der Status ist bezahlt nach 5 Tagen sollte es gutgeschrieben sein laut dem casino ist es überwiesen laut meinem Konto nicht gutgeschrieben

Dear Damaca,

As advised previously, withdrawals may take up to 14 days to be processed.

Please let us know once the money would arrive or would take longer than 2 weeks to be processed.

Looking forward to hearing from you.

Regards,

Nick

The money was canceled after 6 days and was on the player account. The reason is technical problems with the payment provider. It keeps getting canceled. Currently, the new payout has not been processed yet. My account has been verified for several weeks.

Das geld wurde nach 6 Tagen wieder storniert und war auf dem spielerkonto Grund technische Probleme des zahlungsanbieters es wird immer wieder storniert aktuell wurde die neue Auszahlung auch noch nicht bearbeitet mein konto ist seid mehreren Wochen verifiziert

The account says paid. Bank statements have been submitted to check that no money has been received. Please help me to receive my winnings.

Im konto steht bezahlt Kontoauszüge wurden eingereicht zur Kontrolle das kein geldeingang erfolgt ist bitte helfen Sie mir meine Gewinne zu erhalten

After 14 days I have not received my winnings, they are always credited back to the player account and as a response I get technical problems, I have paid out 4 times and there are technical problems, I can't believe it

Nach 14 Tagen habe ich meine Gewinne nicht erhalten sie werden immer zurück auf das spielerkonto gebucht und als Antwort erhalte ich technische Störungen habe 4x ausbezahlt und es gibt technische Störungen kann das so nicht glauben

Hello I am still expecting my winnings 2170 Euro

Customer service no longer responds to my questions

LG maevus

Hallo ich erwarte immer noch meine Gewinne 2170 Euro

Der Kundenservice reagiert nicht mehr auf meine Fragen

LG maevus

Can you please help me to get my winnings

Können Sie mir bitte helfen meine Gewinne zu erhalten

Thank you very much, Damaca, for providing all the necessary information. I will now transfer your complaint to my colleague Jana (jana.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Damaca,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Candy Spinz Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Hello, the payout was marked as paid by the casino, but since April 28, 2025, it has not arrived. It is being booked back to the player account and new payouts are not being made. The money is still not credited to the account.

Hallo Die Auszahlung wurde vom casino als bezahlt markiert doch seid dem 28.4.25 kommt es nicht an wird auf das spielerkonto zurück gebucht und erneute Auszahlungen kommen nicht an das geld ist immer noch nicht gutgeschrieben auf dem konto

Id1363479081592379892

ID1363502415659773910

Id1436949221982792454

These are the transactions I have been trying to withdraw since April.

Id1363479081592379892

Id1363502415659773910

Id1436949221982792454

Das sind die Transaktionen diese gelder versuche ich seid April abzuheben.

Hello!

We would like to inform you that your last three withdrawal requests were successfully processed on our end on the 7th and 8th of May.

Please note that previous withdrawal attempts had failed due to technical issues on the side of our payment provider.

Once a withdrawal is processed, it may take up to 5 banking days for the funds to be credited to your bank account, depending on your bank's internal processing times.

If you do not receive the funds within this timeframe, we kindly request that you provide us with a bank statement covering the period from the date the withdrawals were processed until the present date. You may send this document to us via email or through our support platform, and we will promptly investigate the matter with our payment provider.

Thank you for your patience and understanding.

Kind regards,

Candy Spinz Casino

Dear Damaca,

please keep us updated when you receive your funds.

Hello, today is the 6th business day since the payout, and the winnings of €2,170 have not been credited. According to my player account, three payment requests were approved on May 6, 2025. I sent bank statements from May 6, 2025 to May 14, 2025 by email. I would like to check where the winnings are.

Hallo seitdem tag der Auszahlung ist heute der 6.werktag der Gewinn von 2170 Euro ist nicht gutgeschrieben worden. 3 zahlungsanträge wurden genehmigt am 6.5.25 laut spielerkonto ich habe Kontoauszüge vom 6.5.25 bis 14.5.25 per Email gesendet ich möchte eine Prüfung wo die Gewinne sind.

Hello, how much processing time do I have to expect?

Hallo mit wieviel Bearbeitungsszeit muss ich noch rechnen

Hello Jana the money is not paid out

The casino will transfer it back to the player's account

This is the second failed withdrawal. I've been trying to receive my winnings for three weeks, and no reason has been given. Is there a way to withdraw via credit card or add other methods for withdrawal? I want my winnings in my account quickly.

Hallo jana das geld wird nicht ausbezahlt

Das casino wird es wieder auf das spielerkonto überweisen

Das ist jetzt die 2.fehlgeschlagene Auszahlung seid 3 Wochen versuche ich meine Gewinne zu erhalten und ein Grund wird mir nicht genannt. Gibt es die Möglichkeit über Kreditkarte auszuzahlen oder ander Methoden zur Auszahlung hinzuzufügen? Ich möchte schnell mein Gewinn auf dem Konto haben

Candy Spinz Casino representative,

could you please state the reason why is the player's withdrawal delayed, and what is causing the payout process to take so long?

According to chat the money will be credited back to the player account

It can't be true

Laut chat wird das geld zurück gebucht auf das spielerkonto

Es darf nicht wahr sein

Money is on the player account

Why aren't the payouts working?

First payout of this winnings was on 28.4.25

Second payout on 6.7.25

Both withdrawals failed for what reason?

I would like to receive my winnings immediately.

Please make sure that the current withdrawal requests from today 16.5.25 work immediately without errors the withdrawal was instructed without spaces as stated via Chrome as suggested all cookies have been deleted so I don't understand why my winnings are not being paid please do your best to transfer the winnings

Geld ist auf dem spielerkonto

Warum funktionieren die Auszahlungen nicht?

Erste Auszahlung von diesem Gewinn war am 28.4 25

Zweite Auszahlung am 6.7.25

Beide Auszahlungen sind fehlgeschlagen aus erscheint grund ?

Ich möchte umgehend die Gewinne erhalten.

Bitte kümmern Sie sich drum dass die aktuellen Anträge zur Auszahlung von heute 16.5.25 umgehend ohne Fehler funktionieren die Auszahlung wurde angewiesen ohne Leerzeichen wie angegeben über Chrome wie vorgeschlagen alle cookies sind gelöscht also verstehe ich nicht warum meine Gewinne nicht bezahlt werden bitte tun sie ihr bestes um den Gewinn zu überweisen

It is claimed that my bank is refusing the payout, which is not true. I have spoken to the bank on the phone, all payouts in April have also been credited.

Es wird behauptet meine Bank lehnt die Auszahlung ab das stimmt nicht ich habe mit der Bank telefoniert alles Auszahlungen im April wurden auch gutgeschrieben

I would like to receive the winnings

Ich möchte die Gewinne erhalten

I now request a payout to another account but my bank actually refuses

Ich beantrage jetzt die Auszahlung auf ein anderes Konto meine Bank lehnt es tatsächlich ab

Dear Damaca,

We would like to inform you that your recent withdrawal attempts have failed due to your bank not accepting the incoming funds. Following a thorough investigation with our payment provider, we can confirm that the issue lies with your bank’s rejection of the transaction.

We kindly advise you to contact your bank directly to clarify the reason for the rejection of funds originating from our platform.

As an alternative, you may also consider another bank account registered in your name, which could be used to process the withdrawal.

Should you receive any clarification regarding the failed transactions, please do not hesitate to inform us, and we will be happy to assist you further.

Kind regards,

Candy Spinz Casino

There is still a payout missing ihv 1000euro

The other funds were successfully booked yesterday, but only 2 payments, the first of 1000 euros has not yet been credited

Es fehlt immer noch eine Auszahlung i.h.v 1000euro

Die anderen gelder wurden gestern erfolgreich gebucht allerdings nur 2 auszZahlungen die erste von 1000 Euro ist noch nicht gutgeschrieben

Dear Damaca,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jana
Casino.Guru