Captain Jack Casino - El retiro del jugador se retrasa debido a problemas de verificación.

Customer service claimed i was not verified and if am requesting personal information on chst room I refused im verified and deposit and withdraw from all the sister sites as well and had deposited and lost more than the cupon I made playtru on by a large amount then rude customer service I was told wait to cool off after they pretend to manager I said ill wait until Monday if I'm still not verified I'll close my account and all others im vip level 3 Ruben is my host and unavailable that day son ,Monday comes and I cannot log on asking me to give information chat room I know better very sad conduct and I'm going to taka this very personal

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Dear Dafdyshark77, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Attila G.

Im verified and tru kyc in all of your casinos I have withdrawn from your casino before and im not aware of kyc verification expiring what you need to do is add verified or not verified on the deposit screen so this isn't a problem Hello could you please tell me how I'm not kyc verified ive withdrawn from your casinos and all casinos operated by your company and why I'm going to give my information thatsin my profile to customer service if ? I fail to see how im all of the sudden not verified in one casino your systems connected the only difference is idont use my enclave login I started playing at captianjacck log ago and had 2 accounts customer service helped me close one it was one with my enclave email so I stayed stuck with this one aside from that im kyc verified and if you check my information I'm or I would not be depositing im sure you think everyone who actually wins on a cupon with impossible play tru is trying to scam you but I find it hard to believe im verified in the system and your unable to verify it what you need to add to your sites is an indicator when depositing ithe account is verified or not it would solve a lot of problems

Dear Player,

Thank you for your response.

Could you please confirm if I understand correctly that Captain Jack Casino is requesting you to submit documents for verification again, despite having successfully completed the KYC process previously? If so, have they offered any explanation as to why additional verification is necessary?

Thank you in advance for your response.

No and it was odd customer service wanted me to submit them In chat I am kyc verified and withdraw abd and deposit at all casinos associated with with captain jack also know they can verify it and ive been a customer for years i played daily until this happened I'm vip level 3 in all sister sites and they are aware ì have not had any issues withdrawal except once and was resolved I follow game rules agd and it is a rude individual have stopped playing at thier casinos until this is resolved

Yes I'm kyc verified

Thank you for your response. Could you please forward all documents you provided to the casino for verification, along with any communication between you and the casino’s customer support?

Additionally, could you please attach a screenshot of the verification tab in your casino profile?

You may send the information to my email address: attila.g@casino.guru.

Thank you very much for your patience and cooperation.

There is no verification tab and you want a copy of my goverment id and kyc makes you log on and do verification live you and if you need proof im who i say i am ive withdrawn and deposited at every casino under thier umbrella and my vip host is Ruben and they know im verified

Why would you want me to send my id picture or other personal information to the email and how come you don't know kyc requiresc a ilve streem video of you holding your id and n answering questions how come captain jack casino thinks need to verify my identity t o their customer service and they can contact another casino and ask my vip host if im verified

The fact im verified and t they know I am and have withdrawn was un called for it bothered me they wanted to waste my time in the end they succeeded

Dear Player, thank you for your response. Unfortunately, I am unable to help you based on your description. Could you please clarify what have you meant by your last messages?

Dear Dafdyshark77,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

How hard is it im kyc verified my vip host is Ruben and its easily verified

Dear player, thank you for your response. Since your account has been verified, can we consider the issue resolved? Alternatively, do you have any pending withdrawals at the moment?

Dear Dafdyshark77,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru