Captain Jack Casino - Las ganancias del jugador fueron confiscadas.

Hi, been playing on this platform and realized they have tournaments so decided to make a try to one of they free tournaments. I won one of them and got 30$ for winning.

After playing for few hour manage to win 1700 us dollars.

Made a wildraw and they took my winning and refused to.pay me

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Captain Jack Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your account accessible to you? Can you log in and review your bonus history?
• Would you be able to share any rules applicable to the tournament you played?
• How did the casino justify the confiscation of your winnings?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Stephinsane,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

i send it to your email

Thanks for your patience.

I checked the rules pertaining to tournaments found in the casino's terms and conditions: https://www.captainjackcasino.com/terms-conditions.php

12. The Player may not play in consecutive Free Roll tournaments. Should a Player play in one Free Roll tournament, the Player must make a real money deposit into his account to be eligible to play in a second Free Roll tournament.

Could you please explain what your activity in the casino was before entering the tournament?

Looking forward to your reply.

Dear Stephinsane,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru