Cashed Casino - El jugador afirma que el pago se ha retrasado.

Dear Casino Guru team,

I am filing this complaint against Cashed Casino due to the total and unjustified blocking of my payments for a total amount of €5,800.10, on my account registered at VIP level 3.

Summary of pending amounts and transactions: The system allows a maximum limit of only 3 pending requests at a time, all currently blocked for a total of €2,100.00:

Tranche of €500.00 requested on 27/08/2026 at 12:11:52 (ID: 3e1ffe84-1120-44eb-8b16-d6e8a5b28c4a) – pending for 8 days (6 working days).

Tranche of €800.00 requested on 28/08/2026 at 08:53:27 (ID: 0f7b605b-4ef4-4e25-85c2-80f17d5329d7) – pending for 7 days (5 working days).

Tranche of €800.00 requested on 29/08/2026 at 16:14:35 (ID: 2435051a-a6c5-4c33-87c2-279611da1011) – pending for 6 days (4 working days).

Due to the platform's limit of 3 simultaneous requests, the remaining balance of €3,700.10 remains completely frozen and unavailable for withdrawal.

Facts and announcements:

I played exclusively with real funds from my personal bank accounts and Revolut accounts in my name. I didn't violate any contractual terms or use any bonuses.

The "Verification" section of your profile explicitly confirms that your account does not require any documents ("It appears your account does not require verification").

On August 31, 2026, VIP Manager Achille notified me via email that withdrawal requests had been prioritized. Since then, I have not received any further concrete updates or crediting of the funds.

On the evening of September 2, I sent a formal 24-hour written notice prior to opening the public complaint (Zendesk receipts tickets #55814127 and #55814132), but the casino completely stopped responding and did not even approve the first request for €500, far exceeding the maximum 3 business days allowed by their terms.

I am requesting Casino Guru's intervention to urge Cashed Casino to immediately settle the three pending claims (€2,100.00) and subsequently release the remaining €3,700.10 balance.

I attach complete supporting documentation.

Gentile team di Casino Guru,

apro questo reclamo nei confronti di Cashed Casino a causa del blocco totale e ingiustificato dei miei pagamenti per una somma complessiva di 5.800,10 €, sul mio account registrato a livello VIP 3.

Riepilogo delle somme e delle transazioni pendenti: Il sistema consente un limite massimo di sole 3 richieste contemporanee in sospeso, attualmente tutte bloccate per un totale di 2.100,00 €:

Tranche da 500,00 € richiesta il 27/08/2026 alle 12:11:52 (ID: 3e1ffe84-1120-44eb-8b16-d6e8a5b28c4a) – in attesa da 8 giorni (6 giorni lavorativi).

Tranche da 800,00 € richiesta il 28/08/2026 alle 08:53:27 (ID: 0f7b605b-4ef4-4e25-85c2-80f17d5329d7) – in attesa da 7 giorni (5 giorni lavorativi).

Tranche da 800,00 € richiesta il 29/08/2026 alle 16:14:35 (ID: 2435051a-a6c5-4c33-87c2-279611da1011) – in attesa da 6 giorni (4 giorni lavorativi).

A causa del limite di 3 richieste contemporanee imposto dalla piattaforma, il saldo residuo di 3.700,10 € resta totalmente congelato e indisponibile al prelievo.

Fatti e comunicazioni:

Ho giocato esclusivamente fondi reali provenienti da miei conti bancari personali e Revolut a me intestata. Non ho infranto alcun termine contrattuale né utilizzato bonus.

La sezione del profilo "Verifica" conferma espressamente che il conto non necessita di documenti ("Sembra che il tuo account non richieda una verifica").

In data 31/08/2026, il VIP Manager Achille mi ha comunicato via email che le richieste di prelievo erano state inserite tra le loro "priorità di gestione". Da quel momento non ho ricevuto ulteriori aggiornamenti concreti né l'accredito dei fondi.

Nella serata del 02/09 ho inviato un formale preavviso scritto di 24 ore prima dell'apertura del reclamo pubblico (ricevute Zendesk ticket #55814127 e #55814132), ma il casinò ha completamente smesso di rispondere e non ha approvato neanche la prima richiesta di 500 €, superando ampiamente i 3 giorni lavorativi massimi previsti dai loro termini.

Chiedo l'intervento di Casino Guru per sollecitare Cashed Casino alla liquidazione immediata delle tre richieste pendenti (2.100,00 €) e al conseguente sblocco dei restanti 3.700,10 € presenti a saldo.

Allego documentazione completa a supporto.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear nunzioita84,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

So if 14 days don't pass I can't make a complaint even though the times are beyond their contractual ones?

Quindi se non passano 14 giorni non posso fare un reclamo nonostante i tempi siano oltre quelli contrattuali loro ?

Dear nunzioita84,

I hope you are doing well. Withdrawals may be delayed for several reasons. As a third party, we follow a 14-day withdrawal waiting period before intervening.

As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.