Cashed Casino - El reintegro del jugador se ha retrasado.

Dear Casino Guru Team,

I am contacting you because I need assistance with outstanding withdrawals at the online casino "Cashed".

I made a profit of €2,400 and requested three payouts of €800 each with the correct IBAN (bank transfer) on July 13th, 14th and 15th, as can be seen in the screenshots.

Based on my current Cashed Level, I am able to withdraw up to €800 per day, with a maximum of three simultaneous withdrawals.

After numerous inquiries to Cashed about the whereabouts of my money, I only ever received the response "completed on our end", which was also visible online and could also be seen in the screenshots.

Today, after almost two weeks of waiting, I just received three emails stating that all three payments were reversed due to an "external processing error by the payment provider." That's not my problem!

So I just initiated the first withdrawal again. The other two withdrawals cannot be processed at this time due to the limit.

Therefore, I would like to kindly ask you to review my case and assist me in clarifying and disbursing the total of €2,400.

Verification and everything else is complete, so that's not an issue. I also didn't use any bonuses.

If possible, I would be very grateful if you could contact Cashed directly and inquire about the status of my payouts.

Thank you.

Best regards,

[redacted]

Sehr geehrtes Team von Casino Guru,

ich wende mich an Sie, da ich Unterstützung bei ausstehenden Auszahlungen beim Online-Casino „Cashed" benötige.

Ich habe einen Gewinn von 2.400€ erzielt und drei Auszahlungen zu je 800€ mit korrekter IBAN (Banktransfer) am 13.07, 14.07. und 15.07. beantragt, wie auf den Screenshots ersichtlich.

Gemäß meinem aktuellen Cashed-Level ist es mir möglich, bis zu 800 € pro Tag auszuzahlen, mit maximal drei gleichzeitigen Auszahlungen.

Nach etlichen Rückfragen an Cashed, wo mein Geld bleibt, erhielt ich immer nur die Rückmeldung „von unserer Seite abgeschlossen", auch das war online ersichtlich, ebenfalls auf den Screenshots einsehbar.

Heute, nach fast 2 Wochen Wartezeit, erhielt ich soeben drei Mails, dass alle drei Auszahlungen aufgrund eines „externen Verarbeitungsfehlers vom Zahlungsanbieter" zurückgebucht wurden. Das ist doch nicht mein Problem!

Also habe ich eben erneute die erste Auszahlung angestoßen. Die anderen beiden Auszahlungen können aufgrund des Limits derzeit nicht ausgeführt werden.

Daher möchte ich Sie freundlich bitten, meinen Fall zu prüfen und mich bei der Klärung und Auszahlung der insgesamt 2.400€ zu unterstützen.

Verifizierung usw. sind abgeschlossen, also kein Thema. Boni habe ich ebenfalls nicht genutzt.

Falls möglich, wäre ich Ihnen sehr dankbar, wenn Sie direkt mit Cashed Kontakt aufnehmen und den Status meiner Auszahlungen hinterfragen könnten.

Vielen Dank.

Mit freundlichen Grüßen,

[redacted]

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Bridge,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

While my withdrawal is still pending, I just received a call from Cashed (recorded message). "You are a valued customer... We are crediting your account with a €100 bonus." This bonus is now available in my player account, but I did not activate it.

I have not requested a bonus and do not wish to receive any bonus offers. I request only the payout of my balance.

Während meine Auszahlung noch aussteht, erhielt ich gerade einen Anruf von Cashed (Bandansage). „Sie sind geschätzter Kunde… Wir schreiben Ihrem Konto einen Bonus von 100€ gut." Dieser Bonus ist nun auch auf meinem Spielerkonto verfügbar, wurde aber nicht von mir aktiviert.

Ich habe keinen Bonus angefordert und möchte keine Bonusangebote erhalten. Ich bitte weiterhin ausschließlich um die Auszahlung meines Guthabens.

Quick update:

I have now initiated all the renewed payouts via bank transfer (1st payout on July 24, 2026, 2nd payout on July 25, 2026, 3rd payout on July 26, 2026). Screenshots of the requests are attached. All three payouts of €800 each are now back in "Processing".

Furthermore, on July 25th I received an email from the VIP manager stating that my payouts had been prioritized by Cashed's finance department.

I continue to ask for support.

Kurze Aktualisierung:

Ich habe die erneuten Auszahlungen nun vollständig per Bank Transfer angestoßen (1. Auszahlung am 24.07.2026, 2. Auszahlung am 25.07.2026, 3. Auszahlung am 26.07.2026). Screenshots der Anträge habe ich beigefügt. Alle drei Auszahlungen über jeweils 800 € stehen nun wieder auf „Verarbeitung".

Zudem erhielt ich am 25.07. eine Mail vom VIP-Manager, dass meine Auszahlungen bei der Finanzabteilung von Cashed priorisiert wurden.

Ich bitte weiterhin um Unterstützung.

Dear Bridge,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello Jean,

I have not received any payment so far.

The status of the three payouts remains unchanged at "Processing" in the payment history at Cashed.

Thank you in advance for your continued support.

Hallo Jean,

ich habe bisher keinerlei Auszahlung erhalten.

Der Status der drei Auszahlungen steht im Zahlungsverlauf bei Cashed unverändert auf „Verarbeitung".

Im Voraus vielen Dank für die weitere Unterstützung.

Thank you for the clarification. Please allow me to ask a few questions so I can better understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC (Know Your Customer) verification?
• Could you please let me know how long you were a player at the casino?

Thank you very much in advance for your reply.

Hello Jean,

• Previous withdrawals: No, I have never made a withdrawal before. My very first withdrawal attempt was recently completed by the casino, but then – as mentioned – cancelled by the payment provider.

• KYC verification: Yes, my account has been fully verified for a long time. I successfully completed the KYC process with all the required documentation, see screenshot.

• Duration of membership: I have been registered as a player at this casino for about 2 to 3 years.

Thank you very much for your support in this matter.

Hallo Jean,

• bisherige Auszahlungen: Nein, ich habe bisher noch nie eine Auszahlung durchgeführt. Mein allererster Auszahlungsversuch wurde zwar kürzlich vom Casino abgeschlossen, dann aber - wie erwähnt - vom Zahlungsdienstleister storniert.

• KYC-Verifizierung: Ja, mein Konto ist schon seit langer Zeit vollständig verifiziert. Ich habe den KYC-Prozess mit allen geforderten Nachweisen erfolgreich abgeschlossen, siehe Screenshot.

• Dauer der Mitgliedschaft: Ich bin seit etwa 2 bis 3 Jahren als Spieler in diesem Casino registriert.

Vielen Dank für Ihre Unterstützung in dieser Angelegenheit.

Dear Bridge,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Munya, (munya.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Jean

Dear Bridge

I am sorry to hear about the issue you are experiencing with the casino. I appreciate you bringing this matter to our attention.

I will contact the casino on your behalf and do my best to facilitate a fair and timely resolution. If any additional information or documentation is required during my assessment, I will let you know.

At this point, I would like to invite a representative from Cashed Casino to join this discussion and provide their comments regarding the matter.

Dear Cashed Casino,

Could you please review the player's complaint and share your comments on the issues raised? If applicable, kindly include any relevant information or evidence that may assist in clarifying the circumstances of this case.

Thank you in advance for your cooperation. I look forward to your response.

Dear Bridge,

Thank you for reaching out to us.

We would kindly like to apologize for the delay of your withdrawal requests.

However, as we can see all pending requests have been successfully complete.

Please do not hesitate to contact us if there are further issues in the future.

We thank you for your patience and understanding.

Kind regards,

Cashed Team

Hello Munya,

I strongly disagree with the casino's statement. Only one installment of €800 has arrived – the remaining €1,600 is still completely missing.

I've been waiting for my money for four weeks now. A "completed" status in the casino system doesn't replace an actual deposit into my bank account.

Please request Cashed to provide the relevant transaction receipts for the missing €1,600, and please keep this case open until the money has been received in full.

Thank you.

Hallo Munya,

ich widerspreche der Aussage des Casinos entschieden. Es ist erst eine Tranche von 800 € angekommen – die restlichen 1.600 € fehlen weiterhin komplett.

Ich warte nun schon seit 4 Wochen auf mein Geld. Ein "abgeschlossen"-Status im Casino-System ersetzt keinen echten Geldeingang auf meinem Bankkonto.

Bitte fordern Sie Cashed auf, entsprechende Transaktionsbelege für die fehlenden 1.600 € vorzulegen, und halten Sie diesen Fall unbedingt geöffnet, bis das Geld vollständig bei mir eingetroffen ist.

Vielen Dank.

Dear Cashed Casino,

Thank you for your response. The player confirms receiving only one €800 instalment, while the remaining €1,600 has not reached the bank account.

To further help my assessment of the case, kindly provide via email (munya.s@casino.guru) the payment confirmation for each of the two missing €800 transfers, including the processing date, masked destination details, and traceable bank or payment-provider reference. If either transfer was not successfully sent, please arrange payment of the outstanding amount.

Your cooperation is greatly appreciated.

Hello Munya,

Cashed just sent me two emails. In them, they confirm that the two withdrawals of €800 each could not be completed successfully due to an external processing error, and that the total amount of €1,600 has been credited back to my casino account (screenshots of the emails attached).

This clearly proves that the remaining 1,600 euros never arrived in my bank account and the casino cannot provide any payment receipts.

I obviously didn't touch the money at the casino. What should I do now to ensure the casino processes the payout successfully this time?

Thank you very much for your continued support.

Hallo Munya,

Cashed hat mir soeben zwei E-Mails geschickt. Darin bestätigen sie, dass die beiden Auszahlungen über jeweils 800 Euro aufgrund eines externen Verarbeitungsfehlers nicht erfolgreich abgeschlossen werden konnten und der Betrag von insgesamt 1.600 Euro meinem Casino-Konto wieder gutgeschrieben wurde (Screenshots der Mails anbei).

Das beweist eindeutig, dass die verbleibenden 1.600 Euro nie auf meinem Bankkonto angekommen sind und das Casino keine Auszahlungsbelege vorlegen kann.

Ich habe das Geld im Casino selbstverständlich nicht angerührt. Wie soll ich nun weiter vorgehen, damit das Casino die Auszahlung diesmal erfolgreich abwickelt?

Vielen Dank für die weitere Unterstützung.

Dear Bridge,

Thank you for your reply and patience.

Please be informed that the failed withdrawal requests have been returned to your balance.

In order to avoid that happening again, we would recommend using an alternative payment method like for example crypto.

You may request a new withdrawal which will then be marked as priority.

Thank you for your understanding.

Kind regards,

Cashed Team

Many thanks to the Cashed team for the feedback.

I have just requested a new withdrawal via credit card ("Withdraw to Card") (see attachment). Due to the daily limit of €800, I was only able to request the first €800 for now.

Please process this request as a priority, as promised.

As soon as possible, I will immediately apply for the remaining €800.

Thank you.

Vielen Dank an das Cashed-Team für die Rückmeldung.

Ich habe soeben eine neue Auszahlung per Kreditkarte („Withdraw to Card") beantragt (siehe Anhang). Aufgrund des Tageslimits von 800 € konnte ich vorerst nur die ersten 800 € anfordern.

Bitte bearbeiten Sie diesen Antrag wie zugesagt prioritär.

Sobald möglich, beantrage ich die verbleibenden 800 € umgehend nach.

Vielen Dank.

Dear All,

Thank you for your continued engagement and for making progress towards resolving this case. I will be waiting for an update from the player regarding any new developments related to the withdrawal requests.

Hello Munya,

The casino has approved both payouts of €800 each and marked them as completed (screenshot attached).

I will get back to you here as soon as the money has arrived in my credit card account.

Hallo Munya,

das Casino hat beide Auszahlungen über jeweils 800 € genehmigt und als abgeschlossen markiert (Screenshot anbei).

Ich melde mich hier wieder, sobald das Geld auf meinem Kreditkartenkonto eingetroffen ist.

Bridge

Thank you for the updates. I am looking forward to a positive update from you.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Bridge,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Munya