Cashwin Casino - Al jugador se le niega el acceso y quiere que le devuelvan su dinero.

I was denied access and the money was deposited, I played for a while and then it was debited and I just can't get it and I want my money back

Přístup mi byl odepřen a peníze vložený, chvilku jsem hrála najednou mi to bylo odepsaný a prostě nejde mi to a chtěla bych peníze zpátky

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Tutuk,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have just reviewed the General Terms and Conditions and found the following:

3.7. Players from Afghanistan, Albania, Algeria, American Samoa, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bonaire (Sint Eustatius and Saba), Bosnia and Herzegovina, Botswana, Bouvet Island, British Indian Ocean Territory, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo (Democratic Republic of Korea), Cook Islands, Costa Rica, Ivory Coast, Croatia, Cuba, Curacao, Cyprus, Czechia, Democratic People's Republic of Korea, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island, Holy See (State of the Vatican), Honduras, Hong Kong, Hungary, Iran, Iraq, Israel, Italy, Jamaica, Jordan, Kazakhstan, Kosovo, Kuwait, Kyrgyzstan, Laos People's Democratic Republic, Latvia, Lesotho, Liberia, Libya, Lithuania, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Montenegro, Montserrat, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Korea, Northern Mariana Islands, Oman, Pakistan, Puerto Rico, Reunion, Romania, Rwanda, Saint Barthélemy, Saint Helena, Saint Helena, Saint Kitts & Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, San Marino, Saint Thomas and Prince, Senegal, Seychelles, Sierra Lioness, Singapore, St. Maarten, Slovenia, Solomon Islands, Somalia, South Georgia and the South Sandwich Islands, South Sudan, Spain, Sri Lanka, State of Palestine, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Switzerland, Syria, Taiwan , Tajikistan , Tanzania, East Timor, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan Turks and Caicos, Tuvalu, US Virgin Islands, Uganda, Ukraine, United Kingdom, United States Minor Outlying Islands, United States of America (and its dependencies), Uzbekistan, Vanuatu, Venezuela, Virgin Islands, Wallis and Futuna, Western Sahara, Yemen , Antarctica, Macedonia, Moldova, Mongolia, Kenya, Kiribati, Lebanon are prohibited from playing real money gambling at cashwin246546.com. The Casino cannot guarantee the successful processing of withdrawals or refunds in the event that a player violates this Restricted Countries policy. The company may change the list of jurisdictions without prior notice. You agree with this requirement, undertake not to open an account and not to try to use your account if you are in one of the above countries.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

• What specific error message did you receive when you were denied access?
• Could you please advise us if you have used a VPN to create your account?
• Did you pass the verification before you lost access to the account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

Dear Tutuk,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru