Cashwin Casino - El depósito del jugador no ha sido acreditado en su cuenta.

Hello, I deposited 25€ via Paysafecard on 03/06/2024 at 18:45, but I have never been credited the amount to my account. I then contacted support who told me I would have to wait up to 72 hours. However, I do not understand this as I have received the transactions from Paysafe, and it has been confirmed that the payment has been made. My account is verified.

I have never experienced such problems before.

Can you please assist me?

Hallo ich habe am 06.03.2024 um 18:45 per Paysafecard 25€ eingezahlt die ich aber nie am Konto gutgeschrieben habe.habe daraufhin den Support angeschrieben der meinte ich müsste bis zu 72h warten, was ich aber nicht nachvollziehen kann da ich die Transaktionen von Paysafe bekommen habe und bestätigt wurde das bezahlt worden ist. Mein Konto ist verifiziert.

Ich hatte derartige Probleme noch nie.

Können sie mir weiter helfen ?

Dear Marinderboss, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please could you clarify if this was your first deposit in this casino?

Could you forward the payment receipt and any relevant communication to veronika.l@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you. 

Best regards

Veronika

Hello, I have already received the money. In addition to the amount I deposited, I also received a bonus from the casino. They apologized for the technical error. They can close the case.

Thanks

Hallo ich habe das Geld bereits erhalten. Ich habe zuzüglich zu meinen eingezahlten Betrag auch ein Bonus seitens des Casinos bekommen.sie haben sich für den technischen Fehler entschuldigt.sie können den Fall schließen .

Danke

Dear Marinderboss,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru