Cashwin Casino - El jugador cree que el reintegro se ha retrasado.

The payment of this money has been delayed excessively. One time it showed as completed, and another time it was cancelled.

Es wurde mehr zeit dieses geld nicht ausbezahlt. Beim eine zeigt abgeschlossen und bei der andere zeit stoniert.

Dear penko8384,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello. My account is nicely verified. But I'm still waiting for my payout. Why is it taking so long?

Hallo. Mein account ist schön verifiziert. Aber das ch warte immernoch auf meine Auszahlung. Warum dauert so lang ?

So I have to try many times until my money is paid out. This site cashwin is definitely a scam.

Also viele mal muss ich probieren bis wenn meine geld ausgezahlt wird. Diese seite cashwin ist bestimmt ein scam.

Dear penko8384,

Have you received your withdrawal from the casino yet?

Hello. I haven't received a payout yet.

Hallo. Ich habe noch keine auszahlung bekommen.

Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification? Have you accumulated your winnings with or without an active bonus? 

My account is confirmed but they dont want to withdraw

Could you please advise what the current status of your withdrawal request is? Have you contacted customer support regarding the cancellation of your payments? Please forward any relevant communication between you and the casino to veronika.l@casino.guru. Thank you.

Dear penko8384,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.