Cashwin Casino - La cuenta del jugador permanece abierta a pesar de la solicitud de cierre.

Hello,

I lost a lot again today. I wrote to my VIP manager and asked him to delete my account permanently because of gambling addiction, but I can still deposit funds and have access.

I'm not getting any answers.

I want my money back.

Hallo,

ich habe heute wieder sehr viel verloren, mein vip Manager hatte ich geschrieben er solle mein Konto auf Lebenszeit löschen wegen spielsucht, ich kann noch immer einzahlen und habe Zugriff.

Antworten bekomme ich nicht.

Ich möchte mein geld zurück.

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Dear saffyr,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Cashwin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you tried to send an email with self exclusion, please?
• Have you tried contacting support after you learned your self-exclusion request wasn't granted?
• Could you please advise when was the last time the casino allowed you to deposit?

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

My account has been closed via live chat since yesterday evening. However, this only happened on the third attempt, as I was referred to my VIP manager again.

My account was closed, but I was able to reopen it and play again the day before yesterday thanks to a message, even though it was supposed to remain permanently closed.

Seit gestern Abend ist mein Konto geschlossen per LiveChat. Allerdings erst zum 3 Versuch, da ich wieder auf meinen VIP Manager hingewiesen wurde.

Mein Konto war geschlossen und durch eine Nachricht konnte ich es vorgestern wieder eröffnen und spielen, dabei sollte es dauerhaft geschlossen bleiben.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear saffyr,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Katarina