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I am playing betting with a deposit bonus and my wagering requirement was 4500 euros in total. When I had increased my balance to over 1000 euros with a deposit of 500 euros and had 400 euros left to wager, the casino restricted my playing. The maximum bet with which I can currently only play some of the items is 0.6 euros. Before this, I had wagered my bonus with a maximum bet of 50 euros. Now I would have to bet with a bet that would require almost 1000 different bets, which is almost impossible to wager in time. The casino did not explain this in any way.

Olen pelaamassa vedonlyöntiä talletusbonuksella ja kierrätysvaatimukseni oli kokonaisuudessaan 4500 euroa. Kun olin 500 euron talletuksella kasvattanut saldoni yli 1000 euroon ja kierrätystä 400 euroa jäljellä kasino rajoitti pelaamistani. Maksimi panos jolla pystyn tällä hetkellä pelaamaan vain osaa kohteista on 0,6 euroa. Olin tätä ennen kierrättänyt bonustani max 50 euron panoksella. Nyt minun pitäisi lyödä vetoa panoksella jolla pitäisi lyödä lähes 1000 eri vetoa, joka on lähes mahdoton kierrättää ajoissa. Kasino ei selittänyt tätä mitenkään.

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Which bonus did you activate, please? If possible, please post a screenshot of your bonus history here in this thread.
• Do I understand correctly that you have attempted to discuss this issue with the casino? Please forward all relevant correspondence between you and the casino to kristina.s@casino.guru, or you may post it here. Once we have that information, we’ll review it and advise on the next steps.

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Dear Jugi2334,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru