Casinia Casino - El jugador está preocupado por el retraso en el pago.

Hi, I'm opening a complaint because I've never cashed out at this casino. I know you have to wait 14 days, but if the casino takes too long to pay out, I'll open a complaint, thanks!

Olá estou abrindo uma reclamação pois nunca saquei nesse Casino, eu sei que tem que esperar 14 dias, mas já fica aberta a reclamação caso o Casino demore para pagar, obrigado!

Hello ericleo,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casinia Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• Since when exactly is your current withdrawal pending?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi Nick

Could you tell me if your account has already been verified and, if so, when exactly?

Answer: it says in the message, "your account does not require verification at this time".

Did you accumulate your winnings with real money or did you use a bonus?

Answer: real money.

Exactly how long has your current withdrawal been pending?

Answer: 1 day ago.

When was the last time you spoke to the casino and what was it about?

Answer: The answer is always the same from the casinos "your withdrawal will be processed within 48 hours excluding weekends and holidays".

Olá Nick

Você poderia informar se sua conta já foi verificada e, em caso afirmativo, desde quando exatamente?

Resposta: diz na mensagem, "sua conta não necessita de verificação no momento".

Você acumulou seus ganhos com dinheiro real ou usou um bônus?

Resposta: dinheiro real.

Desde quando exatamente seu saque atual está pendente?

Resposta: tem 1 dia.

Quando foi a última vez que você falou com o cassino e sobre o que foi?

Resposta: A resposta é sempre a mesma dos casinos "seu saque será processado em até 48 horas excluindo final de semana e feriados".

Hi Nick I received more earnings can you mark my complaint as resolved please thank you.

Olá Nick recebi mais ganhos pode marcar minha reclamação como resolvida por favor obrigado.

Dear ericleo,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru