Casinia Casino - El pago del jugador está retrasado.

Dear Team

I've been waiting for my winnings payout since March 21, 2025. Live chat always just puts me off. My last two payouts were paid out within five days. The terms and conditions state, after all, "payment within two or three business days." I find this unfair and therefore ask for your help. Thank you very much in advance.

Sehr geehrtes Team

Ich warte nun schon seit 21.3.25 auf meine Gewinnauszahlung,per live chatt wird man immer nur vertrõstet,meine letzten beiden Auszahlungen wurden innerhalb von fünf Tagen ausgezahlt,in den AGBS heißt es immerhin "Auszahlung innerhalb zwei,drei Werktagen" ich finde es für unfair und bitte Sie daher um Ihre Hilfe.Vielen lieben Dank im voraus.

Dear Stein53,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casinia Casino.

Please note that you uploaded a screenshot with a password to your player's account visible. As a precaution, I recommend you change your password in the casino as soon as possible.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share a screenshot of the withdrawal request with the status visible?
• Did you accumulate your winnings with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello!

Thank you for your quick reply.

I played with real money. The payout status is still the same.

Thank you very much for your help. Regards.

Hallo!

Ich danke ihnen für die schnelle Antwort.

Habe mit Echtgeld gespielt.Der Status der Auszahlung ist immer noch der Gleiche.

Vielen lieben Dank für ihre Hilfe.Lg.

Thanks for the provided information.

Did the casino process your payout since your last reply?

Please let me know.

Hello!

Thank you very much for your answer.

The casino hasn't paid. I communicated via live chat, and I keep hearing the same excuses (it was delayed, it's been forwarded to the relevant department, etc.). The status remains the same.

Hallo!

Vielen herzlichen Dank für ihre Antwort.

Das Casino hat nicht gezahlt,habe per live chatt kommuniziert und dort sind immer nur die gleichen Ausreden zu hören ( es hat sich verzögert,es wird an die zuständige Abteilung weitergeleitet usw.)es ist nach wie vor der gleiche Status.😞

Dear all,

Thank you for your patience.

We're deeply sorry for the inconvenience caused. Rest assured, we're taking immediate action and your request is being checked with priority so we can process your pending withdrawal as soon as possible.

Best Regards

Casinia Casino Team

Dear Stein53,

We are pleased to inform you that the withdrawal request submitted 21 March 2025 has been successfully completed, and there are currently no pending payouts awaiting processing in your account.

Additionally, please be advised that should you choose to cancel an existing pending withdrawal, the processing time for the withdrawal will reset.

We sincerely apologize for any inconvenience that may have arisen due to the delay.

Kind regards,

Casinia Casino Team

Thank you very much for your help!!

I received the outstanding amount today.

Best wishes.☺️

Vielen herzlichen Dank für ihre Hilfe!!

Habe heute den austehenden Betrag bekommen.

GLg.☺️

Dear Stein53,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru