Casinia Casino - El retiro del jugador se retrasa.

Good evening,

It's been a week since I made a withdrawal request for 500 euros, and there has been no proper response from them... They keep saying they'll fix it, but there's no new information, and I'm not getting a clear answer about when the withdrawal will be completed, considering they claim it takes 1 to 3 working days. A week has passed and still nothing.

Καλησπέρα σας,

Είναι μια βδομάδα που έχω κάνει αίτημα ανάληψης 500 ευρώ και δεν υπάρχει καμία σωστή απάντηση από μερια τους...θα το φτιάξουν και θα το φτιάξουν λένε...τίποτα νεότερο όμως και δν παίρνω σαφή απάντηση για το πότε θα ολοκληρωθεί η αναληψη εφόσον λένε ότι είναι από 1 έως 3 εργάσιμες ημέρες..έχει περάσει μια βδομάδα και ακόμα τιποτα

Dear Alexakis,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

How will you help?? And why don't you do it now?? Since they say 1-3 business days the withdrawals are made.. why don't they complete them?? If you can help please do it if you want

Πώς θα βοηθήσετε?? Και γιατί δεν το κάνετε τώρα?? Αφού λένε 1-3 εργάσιμες ημέρες γίνονται οι αναλήψεις.. για ποιο λόγο δεν τις ολοκληρώνουν?? Αν μπορείτε να βοηθήσετε παρακαλώ κάντε το αν θέλετε

I understand your frustration and dissatisfaction, and I truly empathize with your situation. From our experience, the majority of payments are typically processed and received within the 14-day timeframe. However, delays can occasionally occur due to external factors beyond the casino's control.

Our policy requires us to wait for this 14-day period to elapse. If you haven’t received your winnings by then, please let us know, and we will proceed with further investigation on your behalf.

Dear Alexakis,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.