Casinia Casino - La cuenta del jugador ha sido cerrada.

Account closed without reason

Account chiuso senza motivo

Dear omarfalasca,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please confirm if you passed the full KYC verification?

How long have you been playing in this casino?

Have you accumulated your winnings with or without an active bonus?

What types of games did you play? Were they slots, live casino games, or did you participate in sports betting?

What was the balance in your account when the casino closed it?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Veronica the balance is 0 but I can no longer play. I always played slots. I also received a win

Veronica il saldo è 0 ma non posso più giocare. Ho giocato sempre alle slot. Ho anche ricevuto una vincita

Please be aware that the casino has the authority to terminate a player's account at its discretion, while ensuring that any rightful winnings are duly paid out. Casinos have the right to choose which players they provide their services to and cannot be compelled to accept players they do not wish to serve. We regret to inform you that if your account balance was zero at the time of its closure, we will be unable to provide any further assistance. I recommend you choose a different platform to play on. You can check the list of our recommended casinos here.

This complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.