Casinia Casino - Los retiros de jugadores se han retrasado desde enero.

GOOD MORNING,

I HAVE BEEN WAITING FOR A WITHDRAWAL OF 500 EUROS FROM THIS CASINO SINCE JANUARY 15TH AND ANOTHER 500 EUROS SINCE JANUARY 21ST... CUSTOMER SERVICE SAYS THE TYPICAL THINGS... SORRY, DON'T WORRY ABOUT YOUR MONEY, ETC.

WHY DO THEY ADVERTISE WITHDRAWALS IN 3 BUSINESS DAYS?

WHY DO YOU GIVE THEM SUCH A GOOD RATING...

SOMETHING IS NOT RIGHT!

ΚΑΛΗΜΕΡΑ,

ΑΠΟ ΑΥΤΟ ΤΟ ΚΑΖΙΝΟ ΠΕΡΙΜΕΝΩ ΜΙΑ ΑΝΑΛΗΨΗ 500 ΕΥΡΩ ΑΠΟ ΤΗΣ 15 ΙΑΝΟΥΑΡΙΟΥ ΚΑΙ ΜΙΑ ΑΝΑΛΗΨΗ 500 ΕΥΡΩ ΑΠΟ ΤΗΣ 21 ΙΑΝΟΥΑΡΙΟΥ...Η ΕΞΥΠΗΡΕΤΗΣΗ ΠΕΛΑΤΩΝ ΛΕΕΙ ΤΑ ΚΛΑΣΙΚΑ...ΣΥΓΝΟΜΗ,ΜΗΝ ΑΝΥΣΗΧΕΙΤΕ ΓΙΑ ΤΑ ΧΡΗΜΑΤΑ ΣΑΣ ΚΛΠ.

ΓΙΑΤΙ ΓΡΑΦΟΥΝ 3 ΕΡΓΑΣΗΜΕΣ ΜΕΡΕΣ ΟΙ ΑΝΑΛΗΨΕΙΣ?

ΕΣΕΙΣ ΓΙΑΤΙ ΤΟΥ ΔΙΝΕΤΕ ΜΙΑ ΤΟΣΟ ΚΑΛΗ ΑΞΙΟΛΟΓΗΣΗ...

ΚΑΤΙ ΔΕΝ ΠΑΕΙ ΚΑΛΑ!

Dear Silica66,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

HELLO,

THIS IS MY FIRST TIME PLAYING...

THEY ALSO DIDN'T ASK FOR IDENTIFICATION...

I'LL DO IT IF THEY WANT IT...

ΓΕΙΑ ΣΑΣ,

ΕΙΝΑΙ ΠΡΩΤΗ ΦΟΡΑ ΠΟΥ ΠΑΙΖΩ...

ΕΠΙΣΗΣ ΔΕΝ ΜΟΥ ΖΗΤΗΣΑΝ ΤΑΥΤΟΠΟΙΗΣΗ...

ΘΑ ΤΟ ΚΑΝΩ ΑΝ ΘΕΛΟΥΝ ...

GOOD MORNING,

WE HAVE NEWS FROM THE CASINO. AM I WAITING FOR MY WITHDRAWALS?

ΚΑΛΗΜΕΡΑ,

ΕΧΟΥΜΕ ΝΕΑ ΑΠΟ ΤΟ ΚΑΖΙΝΟ ΠΟΥΠΕΡΙΜΕΝΩ ΤΙΣ ΑΝΑΛΗΨΕΙΣ ΜΟΥ?

Please I would like to inform you that yesterday a withdrawal of 500 euros was paid while the other withdrawal was canceled and I have had to request it again... I hope I don't have to wait another 22 days..

Παρακαλώ θα ήθελα να ενημερώσω ότι χτες μια ανάληψη των 500 ευρώ πληρώθηκε ενώ η άλλη ανάληψη ακυρώθηκε και αναγκαστικά την έχω αιτηθεί ξανά... ελπίζω να μην περιμένω άλλες 22 μέρες..

Thank you for your reply, Silica66. I am happy to hear that at least one withdrawal has been processed. I suggest that we give it a few more days. We will keep this complaint open until you confirm your second withdrawal has been successful. Please keep me informed about any further developments.

Dear Silica66,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.