Casinia Casino - Los retiros del jugador fallan repetidamente.

Every withdrawal I make doesn't get processed, and after 3 days, it ends up back in my casino account...

They tell me it's my bank that's denying it... when that has never happened with any other casino or betting house.

They suggest I make a manual withdrawal, something I don't trust, especially after reading on forums that these people are scammers and never pay out...

What should I do?

Thank you.

Cada retirada que hago no me la procesan y después de 3 días vuelve a mi cuenta de casino...

Me dicen que es cosa de mi banco que me lo deniega... cuando jamás ha pasado eso con otro casino o casa de apuestas.

Me dicen de hacer una retirada manual, cosa por la cual no me fio y más leyendo en foros, que está gente son estafadores y nunca pagan...

Que debo hacer?

Gracias.

Dear Torronter19,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

If you've been advised to use a particular payment method for withdrawals, our recommendation would be to cooperate with the casino. If there are any obstacles you won't be able to resolve with casino support, please let us know, and we'll try to assist you.

Thank you in advance for your reply.

Best regards,

Tomas

Dear Torronter19,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.