Casino Adrenaline - El jugador no está recibiendo los giros gratis prometidos.

This has happened several times so this time I’m filing a complaint. Casino adrenaline sends me email promos stating I’ll get free spins if my daily deposits total 30 dollars in a day. I’ve never received them. Not once have they ever rewarded me . I have obvious proof and they still don’t cooperate

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Dear cspencer441,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Casino Adrenaline.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• How long have you been a player at this casino, please?
• How many times has this occurred?
• Have you confronted the casino support? What was their response, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

This has happened several times but this is the first time I’ve documented it. The first support member was very rude and just ended my chat when I was asking for assistance. I have obvious proof and it was very unprofessional. I then contacted another member and also emailed them and they also denied me . Every time they denied me they stated I didn’t deposit enough to receive the reward but every time they told me the amount I deposited it was different. First they said I only deposited 8 dollars then they said I deposited 13 and the 3 rd conversation they said I deposited 18. I have clear proof I deposited more than 30 dollars

Dear cspencer441,

thank you for your reply.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Dear cspencer441,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru