Casino Bello - Se deniega la solicitud de cierre de cuenta del jugador.

The casino refused to close my account countless times. I asked about it about 10 times and they continued to trick me. I have all the documents. Really unethical behavior. They knew very well that I was addicted to gambling.

Kasino ei lukemattomista kerroista suostunut sulkemaan pelitiliäni. Kysyin asiaa n. 10 kertaa ja he jatkoivat koukuttamista. Minulla on kaikki dokumentit tallessa. Todella epäeettistä toimintaa. He tiesivät hyvin että olen peliriippuvainen.

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Dear Camer308,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casino Bello.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you tried contacting support after you learned your self-exclusion request wasn't granted?
• Could you please share your self-exclusion requests with me? Please share the information to my email at katarina.d@casino.guru.
• Could you please advise when was the last time the casino allowed you to deposit?

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Dear Katarina, dear Casinoguru team,

First of all we want to say that we are sorry that situation had to go through your services for being handled. We would like to mention that we provided our vision of what happened on katarina.d@casino.guru email as it includes personal communication with user. All the transcripts with the user both from VIP email and the live chat are there so you can evaluate it and make your own decision which we believe will be fair as it always is. 

With kind regards,

Casinobello Support Team.

Dear Camer308,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Dear Casino Bello,

thank you for your input and your email.

Thank you for your understanding.

Best regards,

Katarina

Casino.Guru