Casino Days - La cuenta del jugador se ha cerrado inesperadamente.

Closed After I Finally Got My Withdrawals – Very Unprofessional

I had been playing on CasinoDays for over 7 months with no issues — no rule violations, no multiple accounts, no VPNs, nothing. That all changed when I made a ₹85,000 withdrawal request on October 14, 2025, and they suddenly began delaying my payment.

They gave multiple excuses and told me the funds would be processed by October 17. That date passed, and I still didn’t receive anything.

After waiting patiently, I left an honest review on Trustpilot explaining the situation. CasinoDays then asked me to copy that review and submit it to their support team, which I did.

Soon after that, the withdrawals were processed in parts:

₹20,000 on October 18

₹45,000 on October 19

₹20,000 on October 20 at 6:10 AM

However, just hours after the last payment, my account was suddenly closed with no clear explanation. They referred to a generic "business decision" under their terms (clause 18.1), but never told me what I supposedly did wrong.

What makes this even more frustrating is that:

I had submitted a new withdrawal request earlier this morning, before the account was closed

I also had a balance in my account, which has now been withheld

I have always followed their rules and used the platform fairly. I simply spoke up after being ignored about my delayed withdrawal — and now I feel like I’ve been punished for it.

I’ve reached out to their support requesting a proper explanation and the return of my funds. If this isn’t resolved, I will escalate the issue to the relevant regulators and consumer protection authorities.

It's not just about the money — treating loyal players like this, without transparency or accountability, is completely unprofessional and feels like harassment.

I’m sharing my experience to help others make an informed decision.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casino Days.

Please allow me to ask you a few questions so I can better understand the situation.

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Bigtech,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas