Casino Midas - El jugador alega una violación de la política de Juego Responsable.

I assert that this casino does not adhere to the established laws in regard to Responsible Gaming. It allows individuals with gambling addiction to play in their casino... However, they limit the possibility of withdrawal. This way, they reinforce addictions and profit from sick individuals.

Pongo en manifiesto que este casino no cumple las leyes establecidas en cuestión de Responsabilidad de juego. Permite que personas con adicción jueguen en su casino... Eso sí, restringiendo la posibilidad de retirada. De esta manera potencian las adicciones y se lucran a través de personas enfermas.

Dear Evamaris-2,

Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate? Did you inform the casino about your gambling problem? Or do you only consider as unfair that the casino is limiting their withdrawals?

I will be waiting for your reply patiently.

Best regards,

Kristina

Good evening, it is not a question of withdrawal. The thing is that they don't verify the player, they don't ask for anything at all. As I have already mentioned, I am a gambling addict. I registered without problem. I myself explained what happened via chat, I have proof of everything in case you need it. I told them that they did not respect the responsible gaming law, requested a refund of what was played and did not leave the casino. In fact, I was the one who exposed the problem openly. His response was to block me by all means so that I would not complain. His treatment was absolutely humiliating. I have started this way to explain my situation, I hope it is resolved. Otherwise I will report it in all possible ways. The retirement thing is curious... I had it restricted from the beginning.

Buenas noches, no es cuestión de retiro. La cuestión es que no verifican al jugador, no piden absolutamente nada. Cómo ya he comentado soy ludopata. Me registre sin problema. Yo misma les expuse por chat lo ocurrido tengo pruebas de todo por si lo necesita. Les indique que no respetaban la ley de juego responsable, solicite la devolución de lo jugado y ni salida del casino. Ínsito fui yo la que expuso el problema abiertamente. Su respuesta fue bloquearme por todos lo medios para que no reclamará. Su trato fue absolutamente vejatorio. He empezado por esta vía para exponer mi situación, ojalá se solucione. De lo contrario lo denunciaré por todas las vías posibles. Lo de retiro es curioso... Lo tenía restringido desde el inicio.

Thank you for your reply, Evamaris-2. Alright, I hope I understand correctly that at some point you informed the casino about your gambling problem. Could you please clarify if you informed the casino about the gambling problem before you started depositing? Do you currently have access to your casino account?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

I informed the casino after depositing. My account is not active

Informé al casino después de depositar. Mi cuenta no está activa

I apologize, but you would be entitled to a refund only in case you informed the casino about the gambling problem prior to making deposits. The casino had no way of knowing about your issue, so I don't see any valid reason why your deposits should be refunded. I am sure you are aware that casinos cannot predict the future and without you clearly expressing the problem they had no idea about it, so I don't understand your criticism of the responsible gambling practices of this casino.

Since your account has already been closed, there is not much we can do. Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.