Casino Purple - La retirada del jugador se ha retrasado.

Hi!

I have tried to contact the casino at mail and the contact form sevrel time. They docent reply at all. Have made whit draws 1500 euro that I waiting for. Is the casino a scam?

Dear Eva72,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please clarify when exactly you requested this withdrawal?

Moreover, I would like to inform you, that this casino hasn't been added to our database yet, therefore I am not able to provide any further information yet. We are working on it, but it can lead to a small delay in resolving this complaint. Your patience and understanding are highly appreciated.

Looking forward to hearing from you.

Best regards,

Kristina

Thanks for the reply. I have not waited that long yet, a week. What worries most is probably that they did not respond to an email. Hence my concern.

Tack för svar. Jag har inte väntat så länge ännu, en vecka. Det som bekymrar är nog mest att de inte svarat på något mail. Därav min oro.

Thank you for your reply, Eva72. So let's wait for one more week, and if there is no development by the end of this time frame, we will intervene.

Dear Eva72,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.