CASINO VINCITU - El jugador no puede retirarse.

Today's report is very special but I noticed it because we have 3 different gaming accounts in the family ... One of mine, one of my father and one of my brother

It is not clear why only one of our accounts can use nuvei credit cards while for the other two (as I will show you in the photos) there is no option for deposits ... year I lost 1800 euros because they could not be sent by bank transfer according to the Italian post office due to the anti-fraud shield since the money was always sent according to the Italian post office from an unknown Chinese site. Let's say that by using a Bancoposta account, nuvei deposits are the only way to cash out any winnings ... All other options are rejected.

La segnalazione di oggi è molto particolare ma l ho notata perché abbiamo 3 conti gioco diversi in famiglia... Uno mio, uno di mio padre e uno di mio fratello

Non si capisce per quale motivo uno solo dei nostri account può utilizzare le carte di credito nuvei mentre per gli altri due (come vi mostrerò nelle fotografie) non c'è questa opzione per i depositi... Premetto che in data 09 marzo di quest anno ho perso 1800 euro perché non mi potevano essere inviati tramite bonifico a detta di poste italiane per colpa dello scudo antifrode dal momento che i soldi venivano inviati sempre a detta di poste italiane da un sito cinese sconosciuto. Diciamo che utilizzando un conto bancoposta i depositi nuvei sono l unico modo per poter incassare le eventuali vincite... Tutte le altre opzioni vengono respinte.

Hello gian096,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CASINO VINCITU. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your accounts are already verified? Did you all 3 used different cards to deposit? Isn't there any other available withdrawal method which would be preferred by you?

Looking forward to your answer.

Regards,

Nick

Hello, thank you for replying shortly ... Yes, the accounts are validated.

I specify that I do not have any withdrawals to withdraw I just wanted to point out that there are differences in how to top up with Nuvei ... On one account there is nuvei mode ... In another no ... I don't know the reason.

Good day

Buongiorno grazie per aver risposto in breve... Si gli account sono convalidati.

Preciso di non avere alcun prelievo da ritirare volevo solo far notare che ci sono differenze nelle modalità di ricarica con Nuvei... Su un account c'è la modalità nuvei... In un altro no... Non so la motivazione.

Buona giornata

Hello gian096,

I believe that the casino is not entirely responsible for that as it is up to the payment provider to allow or deny a payout method. If there are still other methods to withdraw, we can't punish for casino for such thing as there could be a thousand reason for the unavailability of that payment.

Is there anything else we can assist you with?

Dear gian096,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.