Casinoin - El jugador no puede acceder a su cuenta.

I deposited 20 euros at casinoin, debited from the bank, but not booked on the player account.

I then signed off. Wanted to log in again. I forgot my password, I went to restore my password via email, but did not get any new access. Is my money gone now ???

Habe auf casinoin 20 Euro eingezahlt, von Bank abgebucht, aber auf spielerkonto nicht verbucht.

Habe mich dann abgemeldet. Wollte mich wieder einloggen. Habe password vergessen, bin auf password wieder herstellen per Email gegangen, bekomme aber keinen neuen Zugriff. Ist mein Geld jetzt weg???

Hello Bell2410,

Thank you for submitting your complaint and I'm sorry to hear about your issue with Casinoin. Please allow me to ask you a few more question before we would even try to contact the casino. Did you try to contact the casino directly with this issue through live chat or e-mail? Did you try to reset your password multiple times?

If you did not contact the casino yet, I would definitely recommend you to do it as fast as possible. Looking forward to your answer.

Regards,

Nick

Casino.guru

Dear bell2410,

We haven't hear from you in a while. Please note that we will be forced to reject the complaint if we won't get any respond within the next 7 days. Looking forward to your answer.

Regards,

Nick

The complaint will be now rejected for the above mentioned reason.