Casinoin - El retiro del jugador se retrasa.

Good evening, since yesterday I have made a withdrawal request from this company and the only response I keep receiving is that

Dear customer, we have received an update from the relevant team. They have contacted the provider and will check it for you, as it seems that there is a problem on the provider's side. We will keep you informed and once it is resolved, we will inform you so that you can request your withdrawal again. Thank you for your cooperation and understanding.

As you can see, they're making fun of me.. I've been a player identified for years with this particular company.

Please help me.

Καλησπέρα από εχθές έχω κάνει αίτημα ανάληψης από την συγκεκριμένη εταιρεία και η μόνοι απάντηση που λαμβάνω συνέχεια είναι οτι

Αγαπητέ πελάτη, λάβαμε ενημέρωση από την αρμόδια ομάδα. Έχουν επικοινωνήσει με τον πάροχο και θα το ελέγξουν για εσάς, καθώς φαίνεται ότι υπάρχει πρόβλημα από την πλευρά του παρόχου. Θα σας κρατάμε ενήμερους και μόλις επιλυθεί, θα σας ενημερώσουμε ώστε να μπορείτε να ζητήσετε ξανά την ανάληψή σας. Σας ευχαριστούμε για τη συνεργασία και την κατανόησή σας

Όπως καταλαβαίνετε με κοροϊδεύουν.. είμαι ένας παίχτης ταυτοποίημενος εδώ και χρόνια στην συγκεκριμένη εταιρεία

Παρακαλώ πολύ να με βοηθήσετε.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Gamiesepaok3303,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Gamiesepaok3303,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina