Casinoin - La cuenta del jugador ha sido cerrada y sus ganancias confiscadas.

AFTER TWO MONTHS OF TRYING TO IDENTIFY AN ACCOUNT, ON MARCH 19, 2025, I RECEIVED AN EMAIL THAT MY ACCOUNT WAS A DUPLICATE, SOMETHING THAT WAS NOT VALID AND THEY CLOSED MY ACCOUNT WITH 760 EUROS IN IT.

I ALSO SENT AN EMAIL TO THE COMPETENT DEPARTMENT WHO TOLD ME TO HELP ME BUT THEY DIDN'T ANSWER ME ANYMORE.

FOR TWO MONTHS THEY ASKED ME FOR TOO MANY DOCUMENTS TO COMPLETE MY IDENTIFICATION, I SENT EVERYTHING AND EVERYTHING WAS CORRECT BUT THEY CONTINUED TO TRY TO CAUSE DELAYS UNTIL THEY CLOSED MY ACCOUNT AND THEY NO LONGER ANSWER MY EMAILS.

PLEASE HELP ME GET MY MONEY.

THANKS

ΥΣΤΕΡΑ ΑΠΟ ΔΥΟ ΜΗΝΕΣ ΠΟΥ ΠΡΟΣΠΑΘΩ ΝΑ ΚΑΝΩ ΤΑΥΤΟΠΟΙΣΗ ΛΟΓΑΡΙΑΣΜΟΥ ΣΤΙΣ 19 ΜΑΡΤΙΟΥ ΤΟΥ 2025 ΕΛΑΒΑ ΕΝΑ EMAIL ΟΤΙ Ο ΛΟΓΑΡΙΑΣΜΟΣ ΜΟΥ ΕΙΝΑΙ DUPLICATE ΚΑΤΙ ΠΟΥ ΔΕΝ ΙΣΧΥΕΙ ΚΑΙ ΜΟΥ ΚΛΕΙΣΑΝΕ ΤΟΝ ΛΟΓΑΡΙΑΣΜΟ ΜΕ 760 ΕΥΡΩ ΜΕΣΑ.

ΕΠΙΣΗΣ ΕΣΤΕΙΛΑ EMAIL ΣΤΟ ΑΡΜΟΔΙΟ ΤΜΗΜΑ ΠΟΥ ΜΟΥ ΕΙΠΑΝ ΓΙΑ ΝΑ ΜΕ ΒΟΗΘΗΣΟΥΝ ΑΛΛΑ ΔΕΝ ΜΟΥ ΑΠΑΝΤΑΝΕ ΚΑΝ.

ΔΥΟ ΜΗΝΕΣ ΜΟΥ ΖΗΤΗΣΑΝΕ ΠΑΡΑ ΠΟΛΛΑ ΕΓΓΡΑΦΑ ΓΙΑ ΝΑ ΟΛΟΚΛΗΡΩΘΕΙ Η ΤΑΥΤΟΠΟΙΗΣΗ ΜΟΥ, ΕΣΤΕΙΛΑ ΤΑ ΠΑΝΤΑ ΚΑΙ ΟΛΑ ΣΩΣΤΑ ΑΛΛΑ ΣΥΝΕΧΕΙΑ ΠΡΟΣΠΑΘΟΥΣΑΝ ΝΑ ΜΟΥ ΔΗΜΙΟΘΡΓΟΥΝ ΚΑΘΥΣΤΕΡΗΣΕΙΣ ΕΩΣ ΠΟΥ ΜΟΥ ΕΚΛΕΙΣΑΝ ΤΟΝ ΛΟΓΑΡΙΑΣΜΟ ΚΑΙ ΠΛΕΟΝ ΔΕΝ ΑΠΑΝΤΑΝΕ ΚΑΝ ΣΤΑ EMAIL ΜΟΥ.

ΣΑΣ ΠΑΡΑΚΑΛΩ ΒΟΗΘΗΣΤΕ ΜΕ ΝΑ ΠΑΡΩ ΤΑ ΧΡΗΜΑΤΑ ΜΟΥ.

ΕΥΧΑΡΙΣΤΩ

Dear ionthomo24,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casinoin.

Please allow me to ask you a few questions so I can better understand the situation.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please list which documents the casino requested from you during the verification of your account?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear ionthomo24,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.