Casinoin - La cuenta del jugador ha sido suspendida.

Suspended my account when I just asked for my winnings.

Also how comes? I'm getting this from Gaming Curacao

ATTENTION

GAMING CURACAO HAS CEASED OPERATIONS ON AUGUST 18TH 2024

ON THIS DATE ALL ACTIVE SUB-LICENSES ISSUED BY GAMING CURACAO UNDER GAMING SERVICES PROVIDER N.V.365/JAZ WILL EXPIRE AND ALL SEALS RENDERED INACTVE. ANY ATTEMPT TO DISPLAY ACTIVE SEALS OR CONVEY AN EXTENSION OF EITHER THE SUB-LICENSE OR MASTER LICENSE WILL BE CONSIDERED FRAUDULENT AND ILLEGAL.

PLEASE CONTACT THE OPERATOR DIRECT OR THEIR NEW REGULATOR WHICH SHOULD BE LISTED IIN THE FOOTER OF THEIR WEBSITE.

BEST REGARDS

GAMING CURACAO

Dear menelaosdim,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casinoin.

From the information I gathered the casino is licensed under GCB, please check the information about the licensor here: https://casino.guru/licensing-authorities/curacao-license

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• How did you learn about your account being blocked? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

1. The account has been around for about a month and I got banned yesterday, December 8th.

2. I was informed that my account was blocked by support, I was asking about the validity of the casino and the answer was "after you asked us to cancel your account" without my asking.

3. Gates of Olympus mainly and sports betting

4. First I made a real money deposit which gave a 100% wagering bonus, I lost all my normal money and by betting all night I managed to wager the bonus, after that the wager was a normal amount.

1. Ο λογαριασμός υπάρχει περίπου έναν μήνα και μπλοκαρίστηκα εχθές, 8 Δεκεμβρίου.

2. Με ενημέρωσαν ότι ο λογαριασμός μου μπλοκαρίστηκε από την υποστήριξη, ρωτούσα για την εγκυρότητα του casino και η απάντηση ήταν "αφού μας το ζητήσατε ακυρώνουμε τον λογαριασμό σας" χωρίς να το έχω ζητήσει.

3. Gates of Olympus κυρίως και αθλητικό στοιχηματισμο

4. Αρχικά έκανα κατάθεση με πραγματικά λεφτά, που έδινε ένα 100% μπόνους για στοιχηματισμο, έχασα όλα τα κανονικά μου λεφτά και με στοιχήματα όλο το βράδυ κατάφερα να κάνω wager το bonus, μετά το wager ήταν ένα κανονικό πόσο.

Update, yesterday they re-opened my account and they make me go through and extremely lengthy verification process...

Dear menelaosdim,

Thanks for the explanation and the update regarding your account in the casino.

• Do I understand the bonus you activated and played was a sports-betting reload bonus? 
• Could you please advise how the verification of your casino account progresses? 

Thank you in advance for your reply.

I finally got my withdrawal.

It's just that...

I didn't like the process at all, I wouldn't rate that as a good review, even if it's been resolved.

They deleted my account at first, without me asking for and it got restored when I've contacted their regulator.

What if I haven't done that?

Dear menelaosdim,

I'm glad to hear that your withdrawal has reached your bank account, despite your negative experience. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future.

We are here to help.

Best regards,

Tomas

Casino.Guru