Casinonic - El depósito del jugador nunca ha sido acreditado a su cuenta de casino.

Hi, I deposited the money and after 60 minutes still nothing. The only statement from the support is that they now see that the case is being processed. How can you give your name to the casino? Totally dubious.

Hi, ich habe das Geld eingezahlt und nach 60 Minuten immer noch nichts. Einzige Aussage des Supports ist, dass sie nun sieht das der Fall bearbeitet wird. Wie könnt ihr euren Namen für das Casino hergeben? Total unseriös.

Dear Adrijan2011,

Thank you very much for submitting your complaint and forwarding the payment receipt. I’m sorry to hear about the issue.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit anymore funds until the issue is sorted.

Could you please advise if you have contacted your payment provider/bank already? They need to be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Dear Adrijan2011,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hi, the money has now arrived. I closed my account there because I don't think it's serious. You can then close the case.

greetings and thanks

Mario

Hi, das Geld ist mittlerweile eingetroffen. Hab mein Konto dort aber geschlossen, da ich es nicht für seriös halte. Ihr könnt dann Fall also schließen.

Gruß und danke

Mario

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Adrijan2011, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru