Casinostars - Se ha cargado un importe a la cuenta del jugador sin autorización.

I would like to file a complaint against a website that charged my credit card $200 and billed it, as you can see in the attached images. I request that this matter be taken seriously, as it is a significant amount of money that was taken from me.

Dear bornsteinlital,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that you have an active account at this casino?
• Also, do I understand correctly that these transactions have been successfully credited to your casino account?
• Are these funds still in your account, or did you play with them?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear bornsteinlital,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru