Caxino Casino - La cuenta del jugador ha sido bloqueada.

The account was closed because I made too many cancellations to withdraw! However, I took home 2000 euros. I do not understand what this is based on.

Tili suljettiin koska tein liian monta peruutusta nostolle! Kotiutin kuitenkin 2000 euroa. En ymmärrä mihin tämä perustuu.

Dear Janne,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information than a picture. Could you please elaborate?

Do I understand correctly that you have cancelled your requested withdrawal several times? Have you suggested a gambling problem when communicating with casino support? Are there any funds being held by the casino?

Could you please forward any relevant communication to petronela.k@casino.guru?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Janne,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.