Cazeus Casino - La cuenta del jugador ha sido cerrada.

Hello

So, classic situation with this company, they close the account and ask for verification, I provided everything they asked for, super selfies with backgrounds and dates, there was no bonus in the account, but they never return my deposit and stopped answering my questions. The same thing happened to a friend but under a different name they returned the deposit.

Hei

Eli klassinen tilanne tän firman kanssa, sulkevat tilin ja pyytävät varmistuksen, toimitin kaikki mitä pyydettiin super selffiet taustoineen päivineen, mitään bonusta ei tilillä ollut, mutta eivät koskaan palauta talletustani ja lopettivat vastaamisen kyselyihini. Tutulla kävi sama mutta eri nimisen sivun alla palauttivat talletuksen.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• When exactly was your account blocked, and what reason did the casino state for the closure of your account?
• Have any of your documents been approved for verification?
• What types of games did you play shortly before your account was closed?
• When was the last time the casino communicated with you, and what was your conversation about?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika