Cazimbo Casino - El jugador cree que el reintegro se ha retrasado.

I made the payment on Monday, July 13, 2026 at 7:00 PM.

Today marks the end of three business days, and my application hasn't been processed at all! The three-business-day period is also stated in Cazimbo's terms and conditions. Cazimbo Casino is clearly not adhering to them.

The live chat always sends me the same text snippets but doesn't give me a reason or a possible solution.

My account does not need to be verified, as Cazimbo tells me in the account that it looks like nothing needs to be verified.

If Cazimbo does not process my withdrawal request immediately, I will use all possible options to hold this casino accountable.

I have already threatened to report this to the German gambling authority and the Curacao Gaming Authority.

I'm not interested in whether there are delays here. Cazimbo Casino states a processing time of a maximum of 3 business days. This deadline has passed!

Ich habe am Montag den 13.07.2026 um 19:00 ausbezahlt.

Heute sind die 3 Werktage vergangen ohne das mein Antrag mal bearbeitet wurde! Die 3 vergangenen Werktage stehen auch bei Cazimbo in den allgemeinen Geschäftsbedingungen. An die hält sich das Cazimbo Casino offensichtlich nicht.

Der Live Chat schickt mir dazu immer die gleichen Textbausteine aber nennt mir keinen Grund oder eine mögliche Lösung.

Mein Konto muss nicht verifiziert werden, da Cazimbo mir im Konto mitteilt das es danach aussieht als ob nichts verifiziert werden muss.

Wenn Cazimbo nicht schleunigst meinen Auszahlungsantrag bearbeitet, werde ich alle möglichen Optionen nutzen, um dieses Casino zur Rechenschaft zu ziehen.

Ich habe auch schon angedroht, dass bei der deutschen Glücksspielbehörde & der Curacao Gaming Authority zu melden.

Es interessiert mich auch nicht ob es hier zu Verzögerungen kommt. Das Cazimbo Casino gibt eine Bearbeitungszeit von maximal 3 Werktagen an. Diese Frist ist verstrichen!

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Dear B5xElite,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

That doesn't interest me in this case, because Cazimbo's terms and conditions stipulate a processing time of 3 working days, and they don't adhere to that!

As a player, I have to abide by the rules, but so does the casino!

According to my account, I don't need to be verified since I deposited everything via online banking, and in the live chat, nobody gives me an estimated payout date or anything like that. No, I just get the same copy-and-paste answers.

It is enough!!!

When I deposit money, it is immediately withdrawn from my account and the online casino doesn't have to wait two weeks!

I will pull out all the stops at my disposal. I won't be fooled!

Das interessiert mich in diesem Fall nicht, weil die allgemeinen Geschäftsbedingungen von Cazimbo eine Bearbeitungszeit von 3 Werktagen vorgeben und an diese halten sie sich nicht!

Ich als Spieler habe mich an Regeln zu halten, dass Casino aber ebenso!

Laut meinem Konto muss ich nicht verifiziert werden, da ich alles per Online Banking einbezahlt habe & im Live Chat nennt mir niemand einen voraussichtlichen Tag der Auszahlung oder Ähnliches. Nein, ich bekomme die gleichen Copy & Paste Antworten.

Es reicht!!!

Wenn ich Geld einbezahle wird mir das Geld auch sofort vom Konto abgezogen und das online Casino muss keine zwei Wochen darauf warten!

Ich werde alle Register ziehen die mir zur Verfügung stehen. Ich lasse mich nicht auf den Arm nehmen!

Dear B5xElite,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear B5xElite,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean