Cazimbo Casino - El jugador cree que el reintegro se ha retrasado.

Healthy,

I am. Ko Casino/Betting VIP Level 3. (So the daily withdrawal limit is 800e.)

I made a withdrawal request for 800 euros on August 24. I still haven't received the withdrawal.

I made a second withdrawal request of 800e on 28.8. You probably guessed that I haven't heard from you either. Today, Wed 2.9, I made a third withdrawal of 800e.

I have been in contact daily via chat, standard email, and VIP email.

They always say that everything is fine in my head, but the withdrawals are taking a while and this is being prioritized. Previously, at least the winnings came within 3 business days.

Now let's go to Business Day 8.

I've used Revolut, so deposits and withdrawals should work in a few seconds.

If you could speed this up, I would be grateful.

Terve,

olen. Ko Casinon/ Vedonlyönnin VIP Level 3. ( Eli päiväkohtainen nostorajoitus on 800e.)

tein 800e nostopyynnön 24.8. En ole vieläkään saanut ko. Kotiutusta.

tein toisen 800e nostopyynnön 28.8. Varmaan arvaattekin ettei sitäkään ole kuulunut. Tänään ke 2.9 tein kolmannen 800e noston.

olen ollut yhteydessä päivittäin sekä chatin että normi S-postin sekä VIP-s-postin välityksellä.

he sanovat joka kerta että kaikki kunnossa minun päässä, mutta nostot kestävät ja tätä priorisoidaan. Aikaisemmin voitot tulivat sentään 3 arkipäivän kuluessa.

nyt mennään Business day 8.

Revolut olen käyttänyt joten talletus ja nosto pitäisi kyllä toimia muutamassa sekunnissa.

tähän jos saisi mieluusti vauhtia niin olisin kiitollinen.

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Dear Strobotti,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hi, the first 800e arrived today.

Hei, ensimmäinen 800e saapui tänään.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Strobotti,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean