Cazimbo Casino - El retiro del jugador se ha retrasado.

I have requested a withdrawal of €710.

The winnings were earned without a bonus or anything like that, and I had already successfully withdrawn about a year ago (meaning I was also verified), and it took less than three days.

When asked, they said it usually takes 1-3 days.

However, 11 days have now passed. Customer support has repeatedly asked me to be a little more patient, even after I've asked in the past few days.

Ich habe eine Auszahlung in Höhe von 710€ in Auftrag gegeben.

Der Gewinn wurde ohne Bonus oder so erspielt und ich hatte vor einem Jahr ca. schon erfolgreich ausgezahlt(sprich, ich bin auch verifiziert) und da hatte es keine 3 Tage gedauert.

Auf Anfrage hieß es, es dauert in der Regel 1-3Tage.

Nun sind jedoch schon 11 Tage vergangen. Der Kundensupport bittet immer wieder als ich in den letzten Tagen gefragt hatte, dass ich noch etwas geduldig sein soll.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Cazimbo Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past using Litecoin?
• Could you please share with me your communication with the casino live chat or support regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Hello and thank you for the answer.

Yes, I successfully withdrew about €800 via Litecoin almost a year ago. The payout was made within 3-4 days!

Support keeps writing me the same thing, but I just contacted them again and sent them the screenshots via email.

Best regards and thank you for your help!

Hallo und danke für die Antwort.

Ja ich habe vor knapp einem Jahr bereits erfolgreich ca. 800€ via Litecoin ausgezahlt. Die Auszhlung erfolgte da innerhalb von 3-4 Tagen!

Der Support schreibt mir immer wieder das Selbe, aber ich habe ihn gerade noch Mal kontaktiert und habe Ihnen die Screenshots per Mail zugeschickt.

Liebe Grüße und danke für Ihre Hilfe!

Thanks for your reply and information provided.

Did the casino process one or both of your payouts since your last reply?

Please let me know.

Hello,

Mysteriously, my first withdrawal was transferred yesterday (after three weeks [instead of 2-3 days!]), and I'm still waiting for the payment of my withdrawal request, which I submitted one day after the first one. In other words, after three weeks, I still have €210 outstanding out of €710.

I am therefore still very disappointed with the payout time, as the casino itself sets this to 1-3 business days - and I have now been waiting for weeks instead of days.

Best regards

Hallo,

mysteriöser Weise wurde meine erste Auszahlung gestern(also nach DREI WOCHEN[statt 2-3 Tagen!]) überwiesen und ich warte noch immer auf die Auszahlung meines Auszahlungsantrags, den ich direkt einen Tag nach dem Ersten gestellt habe. Sprich es sind jetzt nach drei wochen von 710€, noch 210€ offen.

Ich bin daher nach wie vor schwer enttäuscht von der dauer der Auszahlung, da diese ja vom Casino selbst auf 1-3 Werktage gesetzt ist - und ich jetzt seit Wochen, statt Tagen warte.

Liebe Grüße

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Jana (jana.k@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear iv3x,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Cazimbo Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Good day,

I finally received the remaining money two days ago.

But I still find it questionable why it took almost a month instead of 2-3 days.

I don't know if this closes the case, but I would still like to thank you very much for your support.

Best regards.

Guten Tag,

ich habe vor zwei Tagen endlich das restliche Geld erhalten.

Ich finde es aber trotzdem fragwürdig, warum das fast einen Monat, statt 2-3 Tage gedauert hat.

Ich weiß nicht, ob der Fall damit geschlossen ist, aber ich möchte mich trotzdem schon Mal vielmals für die Unterstützung bedanken.

Liebe Grüße.

Dear all,

As stated from player, all pending withdrawals have been completed.

We sincerely apologize for the delay and assure you that we are actively working to enhance our processes in order to ensure faster and more efficient transactions going forward.

Thank you,

Cazimbo Team

For some reason, when I try to visit the website now, it's completely different and my login details no longer work.

Aus irgend einem Grund ist die Website, wenn ich sie jetzt besuchen will komplett anders und meine Login Daten funktionieren nicht mehr.

Dear iv3x,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Jana

Casino.Guru