Cazimbo Casino - La retirada del jugador se ha retrasado.

My withdrawal has been pending since July 23 in the amount of R$ 800 BRL. I am filing a public complaint to start the countdown.

Meu saque está pendente desde o dia 23/07 no valor de R$ 800 BRL estou abrindo a reclamação pública para inciar a contagem.

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Attila

Hi Atilla, my account is already verified and I’ve already received withdrawals from this casino. I was told the delay was due to the high volume of withdrawal requests, so I requested a withdrawal on July 23—August 6 marks the end of the 14-day period. I’ll wait. Thanks!

Olá Atilla minha conta já está verificada e já recebi saques nesse Casino, me disseram que o atraso era por conta do grande volume de saque, então solicitei dia 23/07 então dia 06/08 é o prazo de 14 dias, vou aguardar obrigado!

It's been 11 days, and I still haven't received my withdrawal.

Se passaram 11 dias e até o momento não recebi meu saque.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila