Cazimbo Casino - La retirada del jugador se retrasa.

I do not receive my money .

I submitted the first withdrawal request on 08.07. provided, the second on 12.07.

The third, however, is from today.

When asked about the first two, it is always only said that I have to be patient.

Ich erhalte mein Geld nicht .

Den ersten Auszahlungsantrag habe ich am 08.07. gestellt,den zweiten am 12.07.

Der dritte ist allerdings von heute.

Zu den ersten beiden heißt es auf Nachfrage immer nur ich müsse Geduld haben.

Hello PYRX1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Cazimbo Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hello, I opened the account on July 8th, 2022 and sent a copy of the debit card and ID card by email.

However, an email came back that no documents were currently required.

If they do, they are at least available. I deposited via Sofortüberweisung and selected bank transfer as the payout method - so the accounts are identical.

And I didn't claim any bonus. All winnings were obtained using freely available funds. The first requested transfer simply no longer appears in the transaction history, the other two are noted there as pending. One of them from 12.07- and still pending and cancellable. The automatically generated answers are always the same via email and live chat.

Hallo, das Konto habe ich am 08.07.2022 eröffnet und Kopie von ec-karte und personalausweis per Mail eingereicht.

Allerdings kam eine Mail zurück das aktuell keine Unterlagen benötigt würden.

Falls doch , liegen sie jedenfalls vor. Ich habe per Sofortüberweisung eingezahlt und als Auszahlungsweg Banküberweisung gewählt- die Konten sind also identisch.

Und ich habe keinen Bonus beansprucht. Sämtliche Gewinne wurden mit frei verfügbaren Guthaben erzielt. Die erste beantragte Überweisung taucht mittlerweile in der Transaktionshistorie einfach nicht mehr auf,die zwei anderen sind dort als anstehend vermerkt. Eine davon immerhin vom 12.07- und immer noch anstehenden und stornierbar. Per Mail und Live Chat kommen immer dieselben automatisch generierten Antworten.

Thanks for the platform, I received the first part of my money yesterday.

Danke für die Plattform,ich habe gestern den ersten Teil meines Geldes erhalten.

Hello PYRX1,

I'm glad to hear that. Please let us know when the full amount arrives.

Dear PYRX1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now closed as the player stopped responding.