Cazimbo Casino - La solicitud de reembolso del jugador sigue sin resolverse.

I received text messages from cazimbo casino and they were trying to entice me to play even though they knew about my gambling addiction. So apparently my account was reactivated. They closed my account again when I asked but I haven't received a proper response to my refund request. Also, the emails they send go straight to my spam folder. Please help me contact them and get my lost deposits back after reactivating the account.

sain cazimbo kasinolta tekstiviestejä ja he houkuttelivat minua pelaamaan vaikka heillä ollut tieto peliriippuvuudestani. Eli tilini ilmeisesti oli uudelleenaktivoitu. He sulkivat tilini uudelleen kun pyysin mutta en ole saanut kunnollista vastausta hyvityspyyntööni. Lisäksi heidän lähettämänsä sähköpostit menevät suoraan roskapostikansiooni. Pyydän auttamaan teitä ottamaan heihin yhteyttä ja saada tilin uudelleenaktivoinnin jälkeen hävityt talletukset takaisin

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I am truly sorry about your negative experience with Cazimbo Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please provide the timeline of events? Specifically, when did the casino reopen your account, and when was your last deposit made?
• Could you please confirm whether you currently still have access to your account?
• Could you please share your original self-exclusion request? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

I can't say for sure when my account was reopened but I'm sending a picture of the messages I received from the casino. I no longer have access to my account and I made all my deposits on 27.6.2026

En varmaksi osaa sanoa koska tilini on uudelleen avattu mutta lähetän kuvan viesteistä joita minulle tuli kasinolta. Minulla ei ole enää oääsyä tililleni ja kaikki talletukset tein 27.6.2026

Hello piippanen,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for your response. Could you kindly forward your original self-exclusion request as well? Additionally, have you communicated any gambling-related issues to the casino prior to making the deposits on June 27? Thank you for your patience and cooperation.

I sent you a message.

Lähetin viestiä sinulle

Dear Player,

Thank you for providing the additional information and documentation.

After reviewing the case, unfortunately, we do not have sufficient evidence to support your refund request.

While we agree that your account should have been closed sooner once you clearly informed the casino about your gambling problems, the evidence currently available shows that you explicitly disclosed your gambling addiction on July 6, 2026 and June 30, 2026. However, the disputed deposits were made prior to this, on June 27, 2026.

We have not received evidence demonstrating that the casino was clearly informed about your gambling problems before these deposits were made. Therefore, we cannot establish that the casino was responsible for allowing the subsequent gambling activity or that the deposits should be refunded.

As your account is now closed, we will proceed to reject the complaint due to insufficient evidence.

If you obtain evidence showing that you clearly informed the casino about your gambling problems before the deposits on June 27, please feel free to request that the complaint be reopened and provide the relevant communication.

Thank you for your understanding, and I’m sorry that we could not assist you further in this case.

Best regards,

Attila

As part of our Global Self-Exclusion Initiative, we've partnered with BetBlocker, a UK-registered charity providing a free service to support people worldwide. You can find more information about our initiative here (https://casino.guru/global-self-exclusion-initiative) and about BetBlocker here (https://betblocker.org/).

BetBlocker, which supports seven languages, is quick and easy to install on multiple devices, taking just 2 minutes. Once installed, it blocks access to over 84,230 gambling websites and runs quietly in the background. The service can be used anonymously and helps individuals manage their access to gambling safely and appropriately, whether that means complete restriction or limiting access during vulnerable periods.

Additionally, BetBlocker includes a list of 824 gambling information sites. These sites primarily inform users about and advertise gambling services. You can choose to include these sites in your restriction by ticking a box. However, if you have an ongoing complaint against a gambling operator, do not check this box, as it will prevent you from accessing the Casino.Guru website as well.