CBet Casino - El jugador afirma que el pago se ha retrasado.

I won two bets on September 15th, and I have yet to be paid. My bets have neither been acknowledged as lost nor won.

I made a complaint and was told to wait 24 hours, but nothing happened.

Then I was told to wait 48 hours, and still nothing.

I was then told to wait 48 business hours, yet still nothing.

I was told to wait one week, and once again, nothing.

I was informed that there was a supplier error and that my request was in their hands; they assured me that they would manually process my payment (they told me this over a week ago), but I have seen no progress.

Now, they've told me that I will receive an email from their boss regarding my issue, and they'll address it WHEN HE HAS TIME! I did receive an email, but it did not present any solutions. They still claim to be handling my issue, but nothing has changed.

I am out of patience; they have run out of excuses to give me—this is a scam.

Gane dos apuestas el 15 de septiembre y no me pagaron nunca, ni me la dan por perdida ni ganada.

Hice la queja me dijeron que espere 24 horas y nada

Me dijeron 48 horas y nada

Me dijeron 48 horas habiles y nada

Me dijeron una semana y nada

Me dijeron que es un error de proveedor y que mi pedido esta en manos de ellos y me iban a pagar manualmente (esto me dijeron hace mas de una semana) y todavia nada

Ahora me dijeron que me iba a llegar un mail de su jefe por mi tema y cuando EL TENGA TIEMPO!! se iba a ocupar de mi tema, Me llego un mail pero sin darme una solucion, todo lo mismo me dicen que estan viendo mi tema y todavia nada.

Ya no tienen mas excusas que darme son una estafa

Dear juanj99,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thank you very much, if the casino has already correctly verified my account, I will wait 14 days. thank you

Muchas gracias, si el casino ya verifico correctamente mi cuenta, esperare a los 14 dias. gracias

In 10 hours the 14 days will be over and I still haven't received a peso from this scammer's casino.

en 10 horas se cumplen los 14 dias y todavia no recibo un peso de este casino de estafadores

Hello, it's been 14 days since I won my bets and they still haven't paid me. What I can do? I'm tired of waiting, they send me the same messages

"I have been informed that your case has already been analyzed, you will receive an email shortly"

I received this message more than 10 days ago and I don't receive anything, on top of that the support sends me the same thing, it seems like I'm talking to a bot.

Hola ya se cumplieron 14 días que gane mis apuestas y todavía no me pagan. que puedo hacer? me canse de esperar, me mandan los mismos mensajes

" me han informado de que tu caso ya ha sido analizado, en breve recibirás un correo"

Este mensaje lo recibo hace mas de 10 dias y no recibo nada, encima el soporte me mandan todo lo mismo parece que hablo con un bot.

Dear juanj99,

Have you received your withdrawal from the casino yet?

No, they still haven't paid me a peso

No todavía no me pagaron un peso

What I can do? It's been 15 days

Que puedo hacer? ya pasaron 15 dias

Day 16 and they still don't pay me, with the same excuses

Día 16 y siguen sin pagarme, con las mismas excusas

Thank you for your reply, juanj99. Could you please clarify whether you are waiting for a pending withdrawal to be processed, or if the result of the bets you mentioned in the first message still have not been reflected in your casino account?

Which games did you focus on - slots, live casino, sports betting, etc.?

Dear juanj99,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.