CBet Casino - El jugador no puede retirar sus ganancias.

I made a deposit of $4000 without a bonus or anything and ended up winning 22,000 ARS but when it came to withdrawing, I faced the turnover issue. However, that was not a problem as I continued betting and surpassed the amount, winning 30,000 pesos.

When I tried to withdraw, I faced the problem of "This action is Blocked" and their support's solution was to try with another device. Even though I've attempted to withdraw in countless ways with other devices and browsers, it doesn't work.

They stopped assisting me and didn't provide any other solution.

Realice un deposito de 4000$ sin bono ni nada y termine ganando 22.000 ars pero a la hora de retirar tuve el problema del turnover pero eso no fue problema segui apostando y supere el monto ganando 30mil peso.

A la hora de intentar retirar me da el problema de "This action is Blocked" y su solucion de soporte es intentar con otro dispositivo y aunque ya intente retirar de mil maneras con otros dispositivos y navegadores no funciona.

Dejaron de ayudarme y no me dieron otra solucion.

Dear ignaleo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear ignaleo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.